Summary
Overview
Work History
Education
Skills
About Me
Timeline
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Stephanie Norman

Vilonia ,AR

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

23
23
years of professional experience

Work History

Key Account Strategic Account Executive

United Healthcare
Little Rock , AR
12.2002 - 08.2023
  • Built and maintained strong Broker, Employer and Internal relationships to drive business growth.
  • Managed and retained an average of 50 accounts with a total of $98 million in premium.
  • Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
  • Strategically plan, negotiate and influence the interactions with the Brokers, Customers and Internal team to achieve strategic account goals.
  • Value delivery to customers by cultivating the customer relationship at multiple levels, serving as a healthcare consultant to meet the needs of their employees.
  • Determine and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

Program Director

First Access
04.2000 - 12.2002
  • Managed accounts statewide, providing direction and evaluating performance for Employers to retain a productive work force.
  • Negotiated contracts with Clinicians to provide services to multiple Employers wit Employees in multiple states.
  • Coordinated Credentialing for Clinicians and Mental Health Organizations to provide services and get reimbursed from Insurance Carriers
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Communicated regularly with stakeholders, updating on progress to build support for program.

Education

Bachelor of Science - Health Administration

University of Central Arkansas
Conway, AR
08.1994

Skills

  • Business Development
  • New Business Opportunities
  • Engineering Support
  • Problem Solving
  • Consultative Sales Approach
  • Account Strategy
  • Proficient in Word and Excel, and Outlook

About Me

I am a proud mom to 3 great young men who have successfully started their own lives and careers. My extended family and friends are an important part of my daily life. I am a loyal, compassionate and dedicated individual that gives 110% to my family and my job. I am a sports enthusiast, especially enjoy watching all sports of the Arkansas Razorbacks. Serving others is something I am passionate about, whether it is volunteering at Church or putting together fundraisers for families in need.

Timeline

Key Account Strategic Account Executive

United Healthcare
12.2002 - 08.2023

Program Director

First Access
04.2000 - 12.2002

Bachelor of Science - Health Administration

University of Central Arkansas

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Stephanie Norman