Stephanie Novak

▪ Manage provider & facility credentialing processes with expedition to ensure compliance with regulatory standards as a Federally Qualified Health Center.

▪ Conduct primary source verifications.

▪ Facilitate privileging applications for Chief Medical Officer, CEO & Board of Directors approval.

▪ Collaborate & coordinate communication with providers & payer organizations.

▪ Manage multiple priorities effectively resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.

▪ Conduct audits of provider files ensuring all necessary documents are compliant with the Health Resources and Services Administration {HRSA} as well as the Federal Tort Claims Act {FTCA}.

▪ Demonstrate excellent problem-solving skills during the credentialing process.

▪ Enhance credentialing processes by developing a streamlined process for the documentation & verification procedures.

• Managed provider credentialing processes to ensure compliance with regulatory standards.
• Collaborated & coordinated communication with providers & payer organizations.
• Coordinated with Administration to implement payer contracts.
• Managed multiple priorities effectively resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
• Conducted audits of provider files ensuring all necessary documents were up to date & compliant with regulatory requirements.
• Demonstrated excellent problem-solving skills during the credentialing process.
• Enhanced credentialing processes by developing a streamlined process for the documentation & verification procedures.
• Proven ability to learn quickly & adapt to new situations while working independently & collaboratively in a team environment.

• Assisted in patient intake and documentation, ensuring accuracy in medical records.
• Supported physicians during examinations and procedures, enhancing patient care efficiency.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Prepared lab specimens for diagnostic evaluation.
• Implemented quality control measures to ensure accuracy in provider credentials and documentation submission.
• Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
• Assisted with special projects as needed, demonstrating adaptability and commitment to the success of the organization.