Stephanie Nunez
San Diego,CA
Overview
16
16
years of professional experience
Work History
Group Agent
Datavant
Remote
07.2020 - Current
- Handling outbound calls professionally and efficiently. Resolving scheduling conflicts and responding to questions or concerns form provider offices while on the call.
- Utilizing designated computer software system to log and maintain comprehensive records of all call transactions.
- Using call scripts to encourage medical providers to send patient charts requested by medical insurance companies in
compliance with risk adjustment reviews and HEDIS projects. - Ensuring HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Client Service Representative II
Datavant (Bakersfield Memorial Hospital)
Bakersfield
11.2019 - 07.2020
- Facilitated customer interactions by assisting walk-ins and managing incoming calls.
- Provided timely responses to email mail correspondence and facsimile inquiries to enhance customer service.
- Executed validation and completion of requests and authorizations for ROI in strict adherence to HIPAA guidelines.
- Managed database entries by documenting and scanning pending and completed ROI requests to ensure accurate record-keeping.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Surgery Scheduler
Professional Orthopedics Medical Associates
West Hills
02.2016 - Current
- Oversaw verification of insurance coverage and facilitated pre-authorization processes for surgical procedures. Managed collection of deductibles and co-pays to streamline patient billing.
- Expertly managed all surgery services, including planning, scheduling and coordination, procurement of equipment, educating and providing treatment plan documentation to patients.
- Managed incoming calls, scheduling and rescheduling appointments.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Medical Records Clerk
Professional Orthopedics Medical Associates
West Hills
08.2014 - 02.2016
- Managed incoming calls, responding to email and mail correspondence. Collected deductibles, co-pays, and miscellaneous fees.
- Oversaw maintenance and retrieval of medical records by entering and updating information in database systems.
- Coordinated retrieval and delivery of medical records in response to subpoenas while adhering to regulations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Physical Therapy Receptionist
Professional Orthopedics Medical Associates
West Hills
10.2013 - 08.2014
- Managed incoming calls, handled front-desk reception within a high-volume environment.
- Oversaw patient check-in processes to ensure accurate data entry and workflow efficiency.
- Assisted in verifying insurance coverage for patients. Supported collection of deductibles and co-pays. Aided in obtaining necessary authorizations for procedures.
- Coordinated closely with physical therapists to confirm schedules and prepare treatment plans.
- Managed scheduling and rescheduling of appointments utilizing EHR systems.
Team Lead
Footprint Retail Services
Los Angeles
06.2010 - 07.2013
- Supervision of 5+ employees.
- Managed data reports and payroll.
- Oversaw execution of regularly scheduled programs across four designated retail locations.
- Merchandising, category resets, new store set-ups, remodels, display building, fixture installations, changing shelf tags, facility maintenance.
Education
Diploma -
Shafter High School
Shafter, CA06.2006
Skills
- Bilingual: English and Spanish (verbal and written)
- Ability to grasp new ideas and integrate them into desired results
- Organized, detail-oriented, able to balance and prioritize tasks
- Excellent customer service and communication skills
- MS Office (Word, Excel, Outlook, PowerPoint) proficient
- EMR and EHR (Cerner, Meditech, Epic, Allscripts) proficient
Timeline
Group Agent
Datavant
07.2020 - Current
Client Service Representative II
Datavant (Bakersfield Memorial Hospital)
11.2019 - 07.2020
Surgery Scheduler
Professional Orthopedics Medical Associates
02.2016 - Current
Medical Records Clerk
Professional Orthopedics Medical Associates
08.2014 - 02.2016
Physical Therapy Receptionist
Professional Orthopedics Medical Associates
10.2013 - 08.2014
Team Lead
Footprint Retail Services
06.2010 - 07.2013
Diploma -
Shafter High School