STEPHANIE N. VELA
St. Augustine,FL
Summary
Bilingual, triple-certified Registered Medical Assistant with 6+ years of progressive clinical and administrative healthcare experience across hospital, urgent care, surgical, and specialty settings. Skilled in high-acuity patient care, advanced procedures, and full-cycle administrative coordination. Known for improving patient throughput, maintaining 100% HIPAA compliance, and fostering a positive, patient-centered environment. Adept at working in fast-paced, high-volume environments, performing injections, EKGs, venipuncture, wound care, and minor procedure assistance. Currently pursuing BSN & Pre-Medicine degree with a 3.8 GPA.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Registered Medical Assistant / Medical Office Specialist
Baptist Health Medical Center
Jacksonville, FL
10.2023 - Current
- Manage patient flow for 20–25 patients per shift in a busy hospital clinic.
- Perform injections, EKGs, wound care, and venipuncture with precision and safety.
- Triage patients, record vitals, and obtain complete medical histories.
- Coordinate scheduling, prescription refills, and insurance documentation.
- Collaborate with multidisciplinary team to maintain 98% patient satisfaction.
Registered Medical Assistant
Flagler Hospital
St. Augustine, FL
03.2023 - 07.2023
- Assisted in both outpatient and urgent care departments.
- Conducted rapid COVID and strep testing for up to 20 patients daily.
- Integrated external medical records into EMR for improved continuity of care.
- Participated in workflow process improvements to reduce patient wait times.
Registered Medical Assistant
East Coast Aesthetics Surgery
Hackensack, NJ
01.2021 - 09.2022
- Prepared sterile fields and assisted in minor surgical procedures.
- Scheduled and coordinated 10+ surgical cases weekly with patients and surgical centers.
- Provided pre-op and post-op education to ensure safe recovery.
Registered Medical Assistant
AFC Urgent Care
North Bergen, NJ
12.2019 - 09.2020
- Triaged 40+ patients per day in a high-volume urgent care.
- Administered injections, glucose checks, EKGs, and wound care.
- Educated patients on treatment plans, medications, and follow-up instructions.
Additional Medical Roles
01.2016 - 12.2019
- Performed patient intake, vitals, lab tests, and administrative support across private practice and wellness settings.
- Delivered customer service and maintained compliance with HIPAA standards.
Education
Medical Assistant Degree -
Lincoln Technical Institute
Paramus, NJ06-2020
BSN & Pre-Medicine -
Keiser University
Jacksonville, FL 09.2024 - 08.2025
Skills
- Venipuncture
- Injections
- Immunizations
- Wound care
- Suture removal
- EKG performance
- Lead placement
- Interpretation
- Specimen collection
- Specimen processing
- Blood collection
- Urine collection
- Swab collection
- Rapid tests
- Pre-op surgical assistance
- Post-op surgical assistance
- Sterile technique
- EMR
- EHR
- Epic
- Athenahealth
- EClinicalWorks
- Patient triage
- Patient education
- Care plan follow-up
- Insurance verification
- Coding
- Medical billing
- High-volume scheduling
- Workflow optimization
- Team leadership
- Mentoring
Certification
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
- Certified Clinical Medical Assistant (CCMA)
- Certified EKG Technician (CET)
- Certified Phlebotomy Technician (CPT)
- BLS
- CPR
- First Aid
Languages
- English
- Spanish
Timeline
BSN & Pre-Medicine -
Keiser University
09.2024 - 08.2025
Registered Medical Assistant / Medical Office Specialist
Baptist Health Medical Center
10.2023 - Current
Registered Medical Assistant
Flagler Hospital
03.2023 - 07.2023
Registered Medical Assistant
East Coast Aesthetics Surgery
01.2021 - 09.2022
Registered Medical Assistant
AFC Urgent Care
12.2019 - 09.2020
Additional Medical Roles
01.2016 - 12.2019
Medical Assistant Degree -
Lincoln Technical Institute