Stephanie Ocampo
Long Beach,CA
Summary
Dynamic Community Service Officer with a strong work ethic and exceptional customer service skills, honed at California State University of Long Beach Police Department. Proven ability to enhance community engagement and streamline communication, ensuring safety and satisfaction. Adept in report writing and team collaboration, consistently delivering positive outcomes in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Community Service Officer
California State University of Long Beach Police Department
11.2024 - Current
- Promoted positive community relations by attending various events as a representative of the police department.
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Streamlined communication within the department by utilizing computer-aided dispatch systems to relay information efficiently between units.
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Supported law enforcement officers in emergency situations, providing timely and accurate information for decisionmaking.
- Patrolled assigned zones to look for criminal violations and safety issues.
Sales Associate
HomeGoods, TJX Companies
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Front End Associate
Target
08.2022 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
Education
Bachelors - Criminal Justice
Cal State University Long Beach
Long Beach, CA05-2027
High School Diploma
Rancho Cucamonga Highschool
Rancho Cucamonga, CA05-2024
Skills
- Report writing
- Customer/Client relations
- Community engagement
- Physically fit
- Service calls
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
- Time management
- Telephone skills
Timeline
Community Service Officer
California State University of Long Beach Police Department
11.2024 - Current
Sales Associate
HomeGoods, TJX Companies
08.2023 - Current
Front End Associate
Target
08.2022 - 12.2022
Bachelors - Criminal Justice
Cal State University Long Beach
High School Diploma
Rancho Cucamonga Highschool
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