STEPHANIE OLIVIER
Harrison,MI
Summary
Dedicated. reliable. and driven individual with 19+ years experience in customer service seeking new challenges and opportunities for professional growth and advancement. Motivated to maintain customer satisfaction and contribute to company success.
Overview
20
20
years of professional experience
Work History
Reporting Agent
Smart Start
08.2022 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- In charge of multiple client accounts for reporting to multiple courts.
- Paid attention to detail while completing assignments.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Flight Attendant
Endeavor Air
02.2005 - 08.2022
- Flight attendant with 15+ years of experience in domestic and international commercial flights
- Lead flight attendant provided paperwork and made sure every flight attendant received up to date memos, bulletins, and revisions
- Inspected interior of aircraft prior to, during, and after flights to ensure proper stowing of emergency equipment
- Demonstrate exceptional customer service, receiving positive feedback from passengers and commendations from crew and company
- Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guidelines
- Offered answers to passengers questions and resolved issues that arose during flights
- Proficient in emergency situations, fully trained in CPR and AED, and apt at diffusing situations from reaching dangerous levels
- Successfully completed initial in-flight training and recurrent training every year to further develop professional skills
Education
Certificate of completion - Costumer service and flight attendant
The Airline Academy
Daytona Beach, FL01.2004
High School Diploma -
Mount Clemens High School
Mount Clemens, MI01.2004
Skills
- Safety procedures
- Equipment oversight
- Adult AED and CPR
- Company culture and values
- Conflict resolution
- Public interaction
- Emergency situations management
- FAA regulations
- Training and development
- First Aid certification
- Security checks
- Skilled multi-tasker
- Team player
- Fast learner
- Adaptable
- Safety oriented
- Global traveler
- Valid US passport
- Organizational skills
- Technical support
- Report generation
- Customer service
- Report creation
- Call management
Timeline
Reporting Agent
Smart Start
08.2022 - Current
Flight Attendant
Endeavor Air
02.2005 - 08.2022
High School Diploma -
Mount Clemens High School
Certificate of completion - Costumer service and flight attendant
The Airline Academy
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