Stephanie Olmedo

• Delivered hazardous materials securely while adhering to all relevant laws, regulations, permits, placarding requirements, and company policies.
• Demonstrated a commitment to continuous learning by attending industry training events and staying current on relevant regulatory updates.
• Reduced the risk of accidents by consistently practicing defensive driving strategies and maintaining awareness of surrounding traffic conditions.
• Improved customer satisfaction through prompt communication with dispatchers and clients regarding any delays or issues encountered during transport.
• Executed correct processes when delivering chemicals on highways, meeting Department of Transportation standards for every load.
• Maintained compliance with federal regulations by accurately completing driver logs, inspection reports, and other required documentation.
• Increased efficiency in loading/unloading processes by collaborating closely with team members and following proper hazmat procedures.
• Handled emergency situations calmly and professionally while exercising sound judgment in decision making under pressure.

• Made sure that deliveries were on time for scheduled appointments.
• Maintained accurate driving records in accordance with federal laws and regulations.
• Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
• Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.

I managed the front desk while assisting paralegals with cases. I created a warm and welcoming environment through telephone and in-person interactions with clients and colleagues. I maintained receptionist duties, such as updating the calendar for court hearings, interviews, OSUP check-ins, biometric appointments, deadlines, and client meetings with the Attorney or Paralegal. I answered and screened calls on a high-volume multiline telephone system, transferred inquiries, took messages, confirmed appointments, and provided information through clear communication and expediency. I took payments in cash and credit cards from clients for retainers and monthly payments. I performed clerical duties such as filing cases, photocopying, data entry, faxing, and sorting and delivering incoming and outgoing mail. I ran errands as needed: to the bank, post office, and for court filings. I procured and maintained office supply inventory and ordered supplies as needed. I assisted Paralegals with Work Authorization Renewals, Travel Authorizations, FOIA requests, I-94 applications, document collection, reviewed retainers with clients, prepared declarations, translations, and cover letters. I maintained continuity among departments by documenting and communicating actions, irregularities, and continuing needs. I carried out any other duties that may from time to time be requested by the employer, such as creating procedure manuals and training new hires.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.