Stephanie Oxendine
Fayetteville,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Delivery Driver
Door Dash
Fayetteville, North Carolina
06.2024 - Current
- Delivered food promptly to customers across diverse locations.
- Maintained communication with customers regarding delivery status and updates.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Ensured accurate order fulfillment by checking items before delivery.
- Managed time effectively to meet tight delivery schedules consistently.
- Provided excellent customer service during interactions with clients.
- Reported issues or concerns with deliveries to management quickly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Home Health Caregiver
Native Angels
Fayetteville, North Carolina
01.2022 - 05.2024
- Provided compassionate care to clients in their homes.
- Assisted clients with daily living activities and personal hygiene.
- Administered medication according to prescribed schedules.
- Developed trusting relationships with clients and families.
- Documented client progress and reported changes in health status.
- Coordinated with healthcare professionals for client needs.
- Maintained cleanliness and safety of the home environment.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Monitored patient vital signs and reported changes to physician or nurse.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Transported clients to medical appointments and other destinations.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Provided respite care services for family members who need relief from caring for their ill relative.
- Assisted client in understanding medication instructions and managing self-administration safely.
- Promoted mental well-being among clients through engaging activities and supportive interactions by providing mental and emotional support.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
- Educated patients and families on health care needs, conditions, and options.
- Delivered a high level of assistance with cooking, meal preparation, and shopping.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided patients and families with emotional support and instruction.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
House Cleaner
Stephanie's Cleaning Service-self employed
Fayetteville, North Carolina
02.2008 - 01.2022
- Cleaned residential spaces using eco-friendly products for client satisfaction.
- Managed time effectively to complete multiple cleaning tasks in scheduled visits.
- Communicated with clients to understand specific cleaning preferences and requests.
- Maintained inventory of cleaning supplies and reordered as necessary for operations.
- Developed strong relationships with clients through dependable service and professionalism.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Polished metal fixtures in kitchen and bathroom areas.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
Administrative Assistant
Ralphael's Carpet Service
Fayetteville, NC
01.1998 - 01.2008
- Managed appointment scheduling for carpet installations and service calls to optimize operations.
- Coordinated supply orders and managed inventory for carpet materials, ensuring availability.
- Assisted customers with product inquiries and service options, enhancing customer experience.
- Maintained organized filing system for contracts and client records, improving data retrieval efficiency.
- Supported office operations by handling correspondence and communications.
- Prepared and distributed invoices to clients promptly each month.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Greeted visitors and provided general information about the company.
Education
High School Diploma -
Cape Fear High School
Fayetteville, NC06-1993
Some College (No Degree) -
Fayetteville Technical Community College
Fayetteville, NCSkills
- Time management
- Customer service
- Customer relationship management
- Effective communication
- Problem solving
- Conflict resolution
- Punctual and reliable
- Adaptability and flexibility
- Verbal and written communication
- Quality assurance
- Documentation and reporting
- Courteous and polite demeanor
- Database management
- Customer interaction
- Teamwork and collaboration
Timeline
Delivery Driver
Door Dash
06.2024 - Current
Home Health Caregiver
Native Angels
01.2022 - 05.2024
House Cleaner
Stephanie's Cleaning Service-self employed
02.2008 - 01.2022
Administrative Assistant
Ralphael's Carpet Service
01.1998 - 01.2008
High School Diploma -
Cape Fear High School
Some College (No Degree) -
Fayetteville Technical Community College