Stephanie Pagan-Rodriguez
Queens
Summary
Accomplished Senior Executive Assistant and Executive Operations Partner with over 15 years of experience enhancing operational efficiency for C-level executives in global organizations. Skilled in managing complex calendars, driving executive cadence, and facilitating cross-functional alignment. Expertise in leading initiatives such as board operations and leadership offsites, streamlining decision-making, and optimizing organizational processes.
Overview
16
16
years of professional experience
Work History
Senior Executive Assistant to the CEO & CSuite
Salsify
Boston
06.2022 - Current
- Own and manage highly complex, multi-time-zone executive calendars; balance competing priorities across investors, customers, and internal stakeholders
- Lead coordination of Executive Leadership Team (ELT) cadence, including weekly tacticals, monthly operating sessions, and strategic planning meetings
- Oversaw Board of Directors operations, managed agenda planning, materials preparation, secure distribution, and meeting logistics to facilitate effective governance
- Planned and executed global leadership offsites, customer roadshows, and executive-level events across U.S. and Europe to enhance leadership engagement and stakeholder relationships
- Served as an Executive Operations Partner, driving alignment across leadership priorities, operating cadence, and cross-functional execution
- Lead ERG (Unidos) and EDI initiatives, including EDI Day, ERG Summit, and Career Navigation programming
- Lead culture and DEI initiatives as co-lead of Unidos ERG; coordinate ERG Summit, EDI Day, and Career Navigation programming.
- Identified and resolved operational gaps across procurement, legal, and AP workflows, streamlining processes to minimize delays
- Maintain and evolve executive processes, documentation, and systems to improve organizational effectiveness
- Facilitated daily communication between Chiefs of Staff, senior leaders, and teams in Boston, Lisbon, and remote locations.
Executive Assistant → Senior Executive Assistant → Practice Support Manager
FTI Consulting
New York
09.2010 - 06.2022
- Led team of three Executive Assistants; oversaw workload, performance, and training to enhance service delivery.
- Led and supported a team of three Executive Assistants; ensured communication consistency and service quality.
- Managed calendars, travel, expenses, and communications for senior leadership.
- Coordinated complex global travel and itineraries, ensuring timely delivery of meeting materials for senior leadership.
- Supported several senior partners and managing directors with scheduling, prioritization, and confidential communications.
- Delivered accurate executive presentations, reports, and client deliverables.
- Coordinated conferences, client events, team offsites, and internal meetings.
- Supported document preparation, meeting readiness, and project tracking.
- Improved operational workflows and created standardized administrative processes.
- Improved administrative systems and documentation to streamline operations.
- Directed day-to-day practice operations, coordinated staffing, and allocated resources to optimize operational efficiency.
- Managed billing cycles, utilization tracking, and reporting to support financial accuracy.
- Partnered with leadership on quarterly business reviews, client pitches, and special initiatives.
Education
Business Administration -
St. Joseph High School
Brooklyn, NYSkills
- Board support
- Project management
- Travel Management
- Travel coordination
- Expense Management
- Expense Reporting
- Budget management
- Procurement Management
- HR Management
- Document Management
- Google Workspace
- Microsoft 365
- Slack
- Salesforce
- Zoom
- AI Communication
- HRIS systems
- Task Coordination
- Visual Communication
- Graphic Design
- Corporate Event Planning
- Calendar management
- Team leadership
References
References available upon request
Timeline
Senior Executive Assistant to the CEO & CSuite
Salsify
06.2022 - Current
Executive Assistant → Senior Executive Assistant → Practice Support Manager
FTI Consulting
09.2010 - 06.2022
Business Administration -
St. Joseph High School