Stephanie Pastella
Jonesborough,TN
Overview
9
9
years of professional experience
Work History
CMS Teller
Loomis Armored
10.2023 - Current
- Dealt with incoming and departing deposits for different customers.
- Maintained high levels of accuracy in all transactions, ensuring customer satisfaction and trust.
- Contributed to reducing errors by consistently double-checking balances before finalizing transactions.
- Completed daily tasks through effective multitasking, prioritization, and organization skills.
Customer Experience Manager
Five Below
10.2022 - 10.2023
- Lead front end operations, such as making sure customers were being helped and answering any questions.
- Assisted in hiring and training process.
- Dealt with opening and closing procedures, such as opening and closing registers and dealing with nightly deposits.
- Responsible for maintaining a clean and shoppable sales floor.
Assistant Manager
Rue21
08.2019 - 10.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Dealt with loss prevention duties such as making sure employees new about current topics and developed new ideas to reduce shrink.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in training process for new hires.
Receptionist
Grindstaff Automotive
03.2015 - 06.2019
- Enhanced customer satisfaction by promptly answering their question and directing them to their desired destination.
- Maintained an efficient front desk operation by managing phone calls, emails, and walk-in clients.
- Kept data log of customers who came onto the lot.
- Helped in service area during slow periods as a cashier, handling cash and credit transactions.
Education
Bachelor of Science - Animal Science
The University of Tennessee - Knoxville
Knoxville, TN05.2023
Associate of Science - Pre-Health
Northeast State Community College
Blountville, TN05.2019
Skills
- Cash handling and management
- Data log keeping
- Critical thinking abilities
- Listening and Comprehension
- Customer Relationship Building
- Positive
- Multi-tasking
Timeline
CMS Teller
Loomis Armored
10.2023 - Current
Customer Experience Manager
Five Below
10.2022 - 10.2023
Assistant Manager
Rue21
08.2019 - 10.2022
Receptionist
Grindstaff Automotive
03.2015 - 06.2019
Bachelor of Science - Animal Science
The University of Tennessee - Knoxville
Associate of Science - Pre-Health
Northeast State Community College