Stephanie Patt
Pepperell,MA
Summary
Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. Fast learner with an eagerness to obtain more knowledge about anything and everything. Dedicated to resolving client challenges by creating foundation of healthy habits to increase independence and comfort. Hardworking and knowledgeable customer care. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Overview
17
17
years of professional experience
Work History
RBT
ABA Centers of America
Nashua, NH
07.2023 - Current
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
Dog Daycare Attendant
Pawquet's Play & Stay
Londonderry, NH
04.2023 - 07.2023
- Cared for pets during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Maintained clean and orderly play yards, kennels and cages.
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Followed precise feeding instructions and schedules for animals under care.
- Bathed and groomed pets using gentle techniques.
Server
Tavern in the Square
Littleton, MA
07.2020 - 03.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Financial Services Representative
Fidelity Investments
Merrimack, NH
10.2019 - 05.2020
- Provided information for Employer Sponsored 401K plans directly to participants on the plan.
- Informed participants of changes within their 401K plans.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered 70 calls per day to answer customer questions.
- Improved operations by working with team members and customers to find workable solutions.
- Delivered presentations to key decision makers and offered financial recommendations.
- Analyzed client capital structures and plans and recommended products and financial strategies to meet needs.
Sales Representative
Deluxe Corporation
Groton, MA
06.2014 - 10.2019
- Receiving inbound calls from small business owners and placing their orders
- Helping customers with their needs and also, finding products that would benefit their small businesses by assisting them to grow or maintain their businesses
- Built positive and productive customer connections to drive consistent sales
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Trained new employees on call and order entry processes to promote efficiency and productivity team-wide
- Explained key information regarding products and services to customers to encourage informed decision-making
Personal Care Assistant
Cerebral Palsy Of Mass, Inc.
Quincy, MA
07.2007 - 07.2016
- Built strong and trusting rapport with clients and loved ones
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
- Transported patients to and from medical, dental and personal care appointments
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
- Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
- Provided ongoing compassionate patient care for each client
Education
Fitchburg State University
Skills
- Hands-on learning
- Health and wellbeing
- Fast learner
- Positive relationships
- Responsible
- Customer-oriented
- Dedicated
- Personable and friendly
- Microsoft proficiency
Additional Information
Participated in camp-centered activities, including canoeing, swimming, painting and softball while monitoring 10-12 campers of all ages. Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Timeline
RBT
ABA Centers of America
07.2023 - Current
Dog Daycare Attendant
Pawquet's Play & Stay
04.2023 - 07.2023
Server
Tavern in the Square
07.2020 - 03.2023
Financial Services Representative
Fidelity Investments
10.2019 - 05.2020
Sales Representative
Deluxe Corporation
06.2014 - 10.2019
Personal Care Assistant
Cerebral Palsy Of Mass, Inc.
07.2007 - 07.2016
Fitchburg State University
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