Stephanie Payne
Anchorage,AK
Summary
Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability, excelling in independent work environments. Exceptional interpersonal skills facilitate effective collaboration and communication. Quick learner with a history of mastering new skills efficiently.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Billing Liaison
Internal Medicine Associates
Anchorage, Alaska
05.2024 - Current
- Oversee daily billing operations, prioritizing tasks, addressing internal inquiries, and ensuring compliance with billing timelines and protocols.
- Generate Good Faith Estimates aligned with No Surprises Act, precisely forecasting costs for upcoming patient procedures and appointments.
- Bridge coordination between scheduling and claims teams through verification of insurance coverage and evaluation of in-network facility suitability for patients.
- Collaborate with insurance companies to verify patient eligibility and benefits, pre-authorizations, and reimbursement guidelines for appointments, procedures, radiology, and infusions.
- Cultivated cross-departmental dialogue to refine billing processes, enhance workflow efficiency, and reduce claim errors.
- Audit, validate, and enter medical record charges into billing system to ensure accurate and timely billing cycles.
- Compiled and processed patient and commercial insurance payments, integrated front desk collections, and ensured comprehensive documentation for audit-ready financial records.
- Sort and manage incoming mail, assembling thorough and compliant commercial payment packets for reconciliation and financial tracking.
- Verified implementation of ICD-10 and CPT codes in accordance with payer contracts, coding guidelines, and reimbursement standards.
- Ensure stringent data accuracy and confidentiality standards, reinforcing HIPAA compliance and revenue integrity.
Medical Office Representative
Providence Medical Group
Anchorage, Alaska
09.2022 - 05.2024
- Documented and maintained patient histories in electronic medical records.
- Interacted daily with customers, providing exceptional service and support to enhance patient experience
- Optimized patient appointment management, ensuring timely scheduling and follow-up communication
- Resolved patient inquiries effectively, demonstrating strong problem-solving skills while maintaining a positive, customer-centric approach
- Coordinated with healthcare providers and patients to enhance patient care, managing referrals and prior authorizations.
Client Service Representative
Cornerstone Credit Services
Anchorage, Alaska
01.2018 - 10.2022
- Cultivated sustainable client relationships through trust by utilizing exceptional communication and interpersonal skills
- Recorded customer correspondence in CRM to monitor requests, issues, and resolutions
- Facilitated strong client service, preserving and expanding relationships to drive future business opportunities
- Oversee and revise physical and digital client account information to maintain accuracy and currency.
- Arranged meetings with prospective and existing clients to foster long-term business relationships
- Collaborated cross-functionally to stay informed on products, services, and policies for effective client education
- Evaluated customer account information to pinpoint issues and formulate solutions
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Billing operations
- Financial reporting
- Customer service
- Data accuracy
- Insurance verification
- QuickBooks proficiency
- Financial data entry
- Billing statement management
- Collections duties
- Payment transactions
- Time management abilities
Certification
Applied Marketing Strategies, issued by Soomo Learning August 2024
Timeline
Billing Liaison
Internal Medicine Associates
05.2024 - Current
Medical Office Representative
Providence Medical Group
09.2022 - 05.2024
Client Service Representative
Cornerstone Credit Services
01.2018 - 10.2022
Bachelor of Science - Accounting
Southern New Hampshire University