Emily Waters, CCA
Jay
Summary
Certified medical coding professional prepared to drive accuracy and efficiency in healthcare documentation. Known for strong analytical skills, attention to detail, and comprehensive knowledge of medical coding systems and regulations. Excel in team collaboration, adapting to evolving requirements, and delivering consistent results. Recognized for reliability and commitment to upholding high standards in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Liaison
Baptist Health Care
09.2024 - Current
- Served as the primary point of contact between Revenue Integrity Department and the physician's office.
- Worked multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Responsible for resolving issues/conflicts with charges, (ICD-10-CM and CPT).
- Conducted peer interviews for new team members for our team.
Charge Entry Representative
Baptist Health Care
04.2024 - 09.2024
- Captured and entered professional charges.
- Worked directly with ICD-10-CM and CPT codes.
- Reviewed provider notes for sufficient documentation.
- Worked as a team in submitting superbills within the timely fashion.
- Met and exceeded productivity expectations.
Insurance Follow-up Representative
Baptist Health Care
03.2021 - 04.2024
- Thoroughly investigated past due claims and minimized number of unpaid accounts
- Accurately entered and corrected NDC codes in billing software as well as patient information
- Confirmed patient information and verified insurance
- Completed appeals and submitted claims
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Thoroughly reviewed remittance codes from EOBs
- Appropriately and correctly identified errors and re-filled denied/rejected claims as they were received from the Patient Account Representative
- Ability to learn new payers quick.
Team Leader
Whataburger
09.2020 - 03.2021
- Responsible for running 10+ hour days and managing Team Members on shift.
- Worked on spreadsheets that contained products and diligently worked multiple tasks in a timely manner while keeping the customers satisfied.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Responsible for handling end-of-shift money and logging it into the computer system.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Member
Whataburger
02.2018 - 09.2020
- Provided customer service and was involved in training new team members each month.
- Offered strong customer service skills, keeping customers satisfied and maintaining a healthy working environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
Completed Medical Billing And Coding Course -
AHIMA
10.2023
Completed high school with 3.0+ GPA. -
Jay High School
05.2019
Skills
- Certified Coding Associate
- Medical billing software
- Knowledge of Medicare, Medicaid and Commerical insurance
- Team player with positive attitude
- Strong work ethic
- Maintains strict confidentiality
- Knowledge of CPT, ICD and HCPCS codes
- Knowledge in Excel worksheets
- Capable of submitting claims appeals
- HIPAA Compliance
- Medical Billing Knowledge
- Insurance Verification
- Customer Service Excellence
Certification
- Certified Coding Associate (CCA) - American Health Information Management Association (AHIMA).
Timeline
Billing Liaison
Baptist Health Care
09.2024 - Current
Charge Entry Representative
Baptist Health Care
04.2024 - 09.2024
Insurance Follow-up Representative
Baptist Health Care
03.2021 - 04.2024
Team Leader
Whataburger
09.2020 - 03.2021
Team Member
Whataburger
02.2018 - 09.2020
Completed high school with 3.0+ GPA. -
Jay High School
Completed Medical Billing And Coding Course -
AHIMA
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