Stephanie Perez
Irving,TX
Summary
Customer service representative with extensive experience in enhancing customer satisfaction and loyalty. Demonstrated ability to establish rapport with clients and maintain positive relationships. Results-oriented professional dedicated to driving team success and supporting business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Spectrum
San Antonio, TX
11.2023 - 06.2025
- Upsold products to align with customer needs and preferences.
- Demonstrated strong listening skills by asking probing questions to address concerns effectively.
- Followed up on sales leads through proactive outbound calling strategies.
- Documented sales call data accurately in company software for performance tracking.
- Provided knowledgeable and courteous responses to information requests promptly.
Banking Customer Service Representative
Wells Fargo
Westlake, TX
10.2022 - 03.2023
- Processed wire transfers in compliance with established policies and procedures.
- Provided prompt responses to customer inquiries, enhancing service quality.
- Handled incoming calls regarding account services, ensuring effective communication.
- Delivered timely account information and resolved customer inquiries efficiently.
- Adhered to all relevant financial services laws and regulations.
- Resolved customer complaints or escalated issues to appropriate personnel.
- Increased customer satisfaction ratings through effective problem-solving and support.
- Educated customers on banking products, including credit cards and online services.
Bank Customer Service Specialist
Union Bank
Arlington, TX
10.2019 - 05.2022
- Monitored customer accounts for suspicious activity according to established protocols.
- Assisted customers with online banking services including account set up and password resets.
- Processed wire transfers for both incoming and outgoing funds as requested by customers.
- Initiated stop payments on checks when required by customers.
- Performed special services for customers, ordering bank cards and checks.
Education
High School Diploma -
Harlingen High School
Harlingen, TX05-2006
Skills
- Outbound calling and account services
- Regulatory compliance
- Financial transactions
- Active listening and problem solving
- Effective communication and teamwork
- Adaptability in fast-paced environments
- Call center experience
Certification
- Life and health insurance license
Languages
English
Professional
Spanish
Professional
Timeline
Customer Support Specialist
Spectrum
11.2023 - 06.2025
Banking Customer Service Representative
Wells Fargo
10.2022 - 03.2023
Bank Customer Service Specialist
Union Bank
10.2019 - 05.2022
High School Diploma -
Harlingen High School