Stephanie Perez
Austin,TX
Summary
Autonomous vehicle operations and training manager focused on building ready teams, improving deployment flow, and reducing issue turnaround. Partners with engineering to turn technical updates into training materials, SOPs, and field guides that support consistent execution. Uses Jira and Confluence to track work, share knowledge, and improve operator performance.
Overview
8
8
years of professional experience
Work History
Training Manager
Fox Robotics
Austin, TX
09.2024 - Current
- Mission & Goal Alignment: Architected and executed internal/external training programs, ensuring every operator understood the "why" behind the technology and how their role contributed to the company's strategic goals.
- Cross-Functional Collaboration: Collaborated with engineering teams to convert technical updates into actionable training materials, ensuring field staff received relevant and timely information.
- Process Implementation: Developed and implemented standard operating procedures (SOPs) and work instructions that streamlined deployment and improved field service efficiency.
- Knowledge Management: Built centralized knowledge base in Confluence for operators and engineering teams, tracked training progress and operational tickets in Jira to enhance information accessibility.
Deployment Engineer
Fox Robotics
Austin, TX
03.2024 - 09.2024
- Managed deployment and integration of development hardware and software into autonomous vehicle fleets, ensuring seamless operation and system functionality.
- Performed troubleshooting, root-cause analysis, and debugging of software and hardware in vehicles, effectively minimizing downtime and enhancing reliability.
- Utilized Jira to log, track, and prioritize deployment bugs and hardware tickets, facilitating collaboration with engineering to resolve issues and streamline processes.
Field Services Engineer
Fox Robotics
Austin, TX
08.2023 - 03.2024
- On-Site Coordination: Coordinated on-site vehicle operations as primary point of contact, maintaining test schedules and organizing equipment for accessibility.
- Vehicle Inspections & Maintenance: Resolved hardware issues and applied software updates during vehicle inspections to maintain safety and functionality.
- Documentation: Created and maintained field service reports and troubleshooting guides in Confluence, facilitating effective knowledge transfer across the team.
Driverless Support Specialist II (Acting Driverless Coordinator)
Cruise
Austin, TX
06.2023 - 08.2023
- Led on-site operations as main point of contact, prioritized KPIs, assisted team, and addressed operational gaps to enhance overall performance.
- Trained and onboarded new coordinators, fostering a goal-oriented culture that motivated vehicle operators to uphold high performance and safety standards.
- Managed vehicle operator relations, resolved conflicts, and enforced strict adherence to safety protocols during public road testing to ensure safe operations.
- Incident Management: Logged and tracked hardware/software issues and route anomalies in Jira, ensuring detailed documentation for engineering review.
Field Support Specialist
Cruise
Austin, TX
10.2022 - 08.2023
- Provided advanced remote technical support for autonomous vehicle fleet, managing support tickets in Jira and resolving complex vehicle and software issues efficiently.
- Conducted initial hardware and software issue investigation, accurately documenting events for engineering review to facilitate timely resolution.
- Developed operational reports and dashboards to track fleet performance, ensuring accurate and timely reporting of results.
Account Manager
LegalZoom
Austin, TX
09.2020 - 07.2022
- Managed client inquiries and resolved conflicts as the primary point of contact for a portfolio of clients, fostering strong relationships.
- Goal Orientation: Consistently met or exceeded monthly KPIs and retention goals by proactively identifying needs and offering tailored solutions.
- Led end-to-end onboarding and management of new clients, ensuring seamless transition and quick understanding of products and services.
- Collaborated with sales and support teams to streamline onboarding processes and enhance client experience.
- Engaged with clients remotely to assist and resolve issues, strengthening client relationships.
Bus Driver
MV Transportation
Austin, TX
11.2019 - 09.2020
- Safety & Compliance: Maintained a deep understanding of traffic regulations and safety protocols, ensuring the safe transportation of passengers in a high-stress, fast-paced environment.
- Navigated complex routes with strong situational awareness, ensuring passenger safety and timely adherence to strict schedules.
- Conducted thorough pre-trip and post-trip vehicle inspections, ensuring vehicle functionality and safety, and promptly reporting maintenance issues to prevent service disruptions.
- Assisted passengers with inquiries and resolved on-the-spot issues, enhancing overall travel experience and satisfaction.
Remotely Operated Vehicle Technician
Waymo
Austin, TX
06.2018 - 11.2019
- Remote Assistance: Managed complex driving scenarios for autonomous vehicles, ensuring safety of the vehicle and surrounding public through effective remote assistance.
- Multi-Tasking & Judgment: Demonstrated exceptional situational awareness in fast-paced environments, making rapid decisions to support AV operations.
- Safety Protocols: Adhered to security and safety protocols, documenting events concisely for thorough post-incident analysis.
Education
Bachelor of Science - Business Administration
Western Governor's University
High School Diploma -
Earl Warren High School
Skills
- Training program development & solutions
- Learning material creation
- Training delivery
- Knowledge management
- Stakeholder communication
- Process improvement
- Jira tracking
- Cross-functional coordination
- Stakeholder management
- Problem solving
- Mission driven leadership
Timeline
Training Manager
Fox Robotics
09.2024 - Current
Deployment Engineer
Fox Robotics
03.2024 - 09.2024
Field Services Engineer
Fox Robotics
08.2023 - 03.2024
Driverless Support Specialist II (Acting Driverless Coordinator)
Cruise
06.2023 - 08.2023
Field Support Specialist
Cruise
10.2022 - 08.2023
Account Manager
LegalZoom
09.2020 - 07.2022
Bus Driver
MV Transportation
11.2019 - 09.2020
Remotely Operated Vehicle Technician
Waymo
06.2018 - 11.2019
Bachelor of Science - Business Administration
Western Governor's University
High School Diploma -
Earl Warren High School