Stephanie Perez-Castillo
Miami
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and customer service skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Preventive & Primary Care Medical Center
Miami
08.2025 - Current
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Reach out to different offices to confirm lab work and physical therapy appointments.
- Collected patient information and verified insurance details accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Coordinated communication between patients and healthcare providers effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Office Manager
Clean Fresh USA
Miami
05.2020 - 08.2025
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Answered customer inquiries regarding billings, payments, account status.
Stock Manager
Abercrombie & Fitch
Miami
03.2019 - 05.2020
- Maintained accurate inventory records and monitored stock levels.
- Conducted regular physical audits of warehouse products.
- Monitored quality control procedures for incoming and outgoing merchandise.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Provided training and guidance to team members related to inventory management procedures.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Stock Associate
Abercrombie & Fitch
Miami
12.2016 - 03.2019
- Maintained accurate inventory records by regularly performing stock counts and audits.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers with product selection, promotions and provided information about the brand.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hire stock associates and brand representatives.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FLSkills
- Partnership Development
- Client Relationship Management
- Customer Retention
- Staff Training
- Customer Service
- Administration and computer skills
- Leadership experience
- Bilingual (English & Spanish)
- Insurance verification
- Payment processing
- Problem solving with conflict resolution training
- Time management
- HIPAA compliance training
References
- Damaris Cardoso, Office Manager, Preventive & Primary Care Medical Center, 786-470-6780
- Gregorio Joa, Personal reference, 786-571-1931
Timeline
Front Desk Receptionist
Preventive & Primary Care Medical Center
08.2025 - Current
Office Manager
Clean Fresh USA
05.2020 - 08.2025
Stock Manager
Abercrombie & Fitch
03.2019 - 05.2020
Stock Associate
Abercrombie & Fitch
12.2016 - 03.2019
High School Diploma -
G. Holmes Braddock Senior High School