Stephanie Perry
Cambridge
Summary
Dedicated business assistant with over 11 years of experience in dental office operations. Proven skills in managing front desk activities, ensuring HIPAA compliance, and educating patients on insurance coverage. Eager to leverage expertise to improve patient flow and satisfaction.
Overview
12
12
years of professional experience
Work History
Business Assistant
Cincinnati Dental Services Milford
Milford
09.2014 - 03.2026
- Greeted incoming patients upon arrival at the office and assisted them with paperwork completion.
- Managed front desk operations, scheduling appointments and collecting payments for smooth patient flow.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Ensured compliance with HIPAA regulations while handling confidential information.
- Coordinated with dental staff to ensure proper documentation for insurance requirements.
- Processed aging reports promptly to ensure accurate financial records.
- Collaborated with insurance representatives to expedite claim pre-authorizations and claim payments.
- Updated claim status in the system for tracking and reporting purposes.
- Identified opportunities for process improvement within the department.
- Communicated with patients with compassion while keeping medical information private with review of Treatment Plans.
- Educated patients on their insurance coverage and out-of-pocket costs effectively.
- Offered financing such as Care Credit, Fortiva and Dental Care Advantage.
- Provided chairside assistance as needed for treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Certificate - Dental Assisting
Beckfield College
Tri-County, Ohio08-2014
High School Diploma -
Williamsburg High School
Williamsburg, OH05-2003
Skills
- Claims processing and insurance verification
- Office administration
- Empathetic communication and patient education
- Attention to detail and problem solving
- Team collaboration and chairside support
- Time management and scheduling
- Dentrix practice management software proficiency
- Care financing options
- Regulatory compliance
Timeline
Business Assistant
Cincinnati Dental Services Milford
09.2014 - 03.2026
Certificate - Dental Assisting
Beckfield College
High School Diploma -
Williamsburg High School