stephanie pettersen
Pembroke,MA
Summary
Resourceful Customer Service Ambassador known for high productivity and efficient task completion. Skilled in conflict resolution, active listening, and clear communication. Excel at empathy, patience, and adaptability to enhance customer satisfaction and foster positive outcomes in every interaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Experienced Customer Service Embassador
Michaels Arts and Crafts
Hanover, Massachusetts
08.2025 - Current
- Assisted customers in selecting art supplies and materials for projects.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Provided exceptional service by welcoming customers and offering assistance promptly.
- Informed customers of promotions and special offers available to them.
- Provided accurate information regarding products and services.
- Answered incoming customer calls promptly and professionally.
- Updated customer records with relevant contact information, preferences and feedback provided by customers.
- Maintained up-to-date knowledge on all products and services offered by the company.
- Processed payments using various methods such as cash, debit or credit cards.
- Assisted customers with product inquiries, orders, returns and complaints.
- Developed strong customer relationships to encourage repeat business.
Cashier/Stocking/Customer Service Representative
Dollar Tree
Plymouth, Massachusetts
05.2020 - 07.2025
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and debit payments with care.
- Maintained clean and organized checkout area.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA 01.2025 - 12.2025
Associate of Arts - Psychology Transfer
Massasoit Community College
Brockton, MA 01.2021 - 01.2024
Skills
- Customer service
- Communication skills
- Conflict resolution
- Active listening
- Technologically savvy
Timeline
Experienced Customer Service Embassador
Michaels Arts and Crafts
08.2025 - Current
Bachelor of Science - Psychology
Bridgewater State University
01.2025 - 12.2025
Associate of Arts - Psychology Transfer
Massasoit Community College
01.2021 - 01.2024
Cashier/Stocking/Customer Service Representative
Dollar Tree
05.2020 - 07.2025