STEPHANIE PIERRE
Fort Myers,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Detail-oriented, driven, and passionate Graduate RN seeking to build my foundation in the medical field
Overview
20
20
years of professional experience
Work History
Donor Services Team Leader
OneBlood
09.2023 - 03.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Student Nurse Aide
Select Medical
12.2021 - 02.2022
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Contributed to a positive patient experience by establishing rapport and effectively communicating with patients, families, and team members.
- Improved patient satisfaction by assisting with personal hygiene tasks, maintaining cleanliness and comfort.
- Promoted effective pain management strategies by closely monitoring vital signs and reporting findings to nursing staff.
- Facilitated smooth transitions during shift changes by thoroughly documenting patient progress and updating nursing staff on pertinent information.
- Boosted patient mobility levels by actively participating in physical therapy sessions as directed by therapists or nursing personnel.
clinical tech nursing student
NCH
12.2019 - 10.2020
- Demonstrates the ability to perform, assist, reinforce and deliver patient care
- Demonstrates ability to manage a multiple patient care assignment based on unit acuity and staffing levels
- Receives report from primary care partner and completes assignments in a timely and organized manner
- Instructs and/or reinforces appropriate patient care activities under direction of licensed professional
- Responds timely to all patient request and communicates to the appropriate caregiver when necessary
- Demonstrates the ability to recognize and perform emergency measures including CPR when indicated
- Demonstrates and maintains annual competency with patient specific procedures
- Enters timely and accurate documentation into the electronic medical record
- Reports pertinent patient changes and/or clinical findings to primary care partner.
customer service representative
Lee Health
06.2015 - 12.2019
- Create new patient charts in EPIC
- Collect payments
- Check in/out for appointments
- Schedule future appointments
- Insurance verification
- Scan all records/Obtain and release
- Answer and transfer all incoming calls
- Assist patients with scheduling tests and specialty appointments
- Translate for Creole speaking patients
- Train new staff members with all workflow.
Customer Service Team Leader
Publix
01.2004 - 06.2016
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Streamlined team processes for increased efficiency and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Patient Safety Technician
Staffing Agency
01.2012 - 05.2013
- Enhanced patient safety by conducting regular rounds and monitoring vital signs.
- Promoted patient comfort by repositioning bedridden patients regularly to prevent pressure ulcers and adjusting room temperature as needed.
- Reduced risk of falls by assisting patients with mobility and providing support during transfers.
- Collaborated with nursing staff to ensure timely administration of medications and proper documentation in medical records.
Education
Associate Degree in Nursing - Nursing
Rasmussen University
Fort Myers, FL12.2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
Additional Information
Applied the nursing process to identify problems create individual plan of care and prioritize interventions. Assess plan of care to meet the expectations of patients ongoing needs. Patient safety and quality of care through evidence-based practice with clinical judgement
Professional Memberships Certifications
- NRSNA, National Student Nurses’ Association, Inc, 04/2022
Languages
Haitian Creole
Limited Working
Timeline
Donor Services Team Leader
OneBlood
09.2023 - 03.2024
Student Nurse Aide
Select Medical
12.2021 - 02.2022
clinical tech nursing student
NCH
12.2019 - 10.2020
customer service representative
Lee Health
06.2015 - 12.2019
Patient Safety Technician
Staffing Agency
01.2012 - 05.2013
Customer Service Team Leader
Publix
01.2004 - 06.2016
Associate Degree in Nursing - Nursing
Rasmussen University
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