Stephanie Pina-Rivera
Grove City,OH
Summary
Quickly adapts to new information and identifies inaccuracies to ensure efficient and reliable results. Strong communicator who fosters teamwork and recognizes collective achievements, contributing to a positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Famous Footwear
Grove City, OH
02.2023 - Current
- Handled customer complaints swiftly, contributing to overall satisfaction.
- Oversaw stockroom and shipment duties to maintain inventory flow.
- Prepared merchandise for the sales floor, ensuring optimal presentation.
- Managed inventory by scanning shipments accurately upon arrival.
- Utilized POS system proficiently to enhance transaction efficiency.
- Demonstrated strong product knowledge to boost sales effectiveness.
- Tracked promotional activities, adjusting strategies to meet sales goals.
- Organized store according to established policies for operational excellence.
- Understanding and using in effect KPI. This ties in knowing how to use conversion, UPT, PPT, AUR and many more attributes. This helps me understand the sales/needs and put it into effect by making sales on a daily or weekly as much as possible.
Area Supervisor
Ross Dress For Less
Columbus, OH
07.2022 - 01.2023
- Led operations as Area Supervisor, enhancing retail effectiveness through strategic management.
- Developed understanding of retail merchandising by studying department layouts and displays.
- Participated in truck unloading procedures, ensuring safety compliance and zero carryover incidents.
- Administered cash office activities, including till balancing and deposit preparation.
- Managed task distribution among employees, keeping fitting room orderly at all times.
- Independently opened and closed store, maintaining operational integrity.
- Achieved markdown objectives by starting shifts earlier with assistance from two associates.
- Trained new employees across various roles: cashiering, sales floor engagement, and stockroom processes.
Staffing Recruiter
Ross Dress For Less
Columbus, OH
07.2022 - 01.2023
- Cultivated strong relationships with clients to determine optimal role assignments.
- Generated numerous new positions through effective communication skills.
- Conducted interviews to understand client goals and values for new positions.
- Utilized Excel to track interview progress and identify staffing needs.
- Provided comprehensive training and guidance to ensure successful job performance.
Accounting Assistant
Worly Plumbing Supply Inc
Columbus, OH
05.2020 - 06.2022
- Achieved full-time employment after internship by working during summer and part-time in school.
- Managed cash register operations for diverse transactions with exceptional accuracy.
- Handled multi-line phone system, efficiently answering inquiries and routing calls.
- Welcomed guests at front desk, overseeing check-in and managing phone interactions.
- Worked flexible hours and additional shifts in response to business demands.
- Developed understanding of accounting principles to assess financial data accurately.
- Balanced till as needed to ensure financial integrity.
- Organized and filed important documents systematically.
Supervisor
Grand Prix Karting
Columbus, OH
10.2019 - 11.2021
- Achieved promotion to sales manager in under two months due to exemplary contributions.
- Resolved customer complaints using critical thinking strategies for upselling higher-value packages.
- Demonstrated strong leadership by organizing workflows and maintaining team productivity.
- Implemented coaching sessions for performance improvement, celebrating successes to motivate employees.
- Ensured adherence to company policies and communication goals effectively.
- Produced comprehensive training manuals and task guidelines for new hires.
- Designed work schedules that maximized staffing levels during busy times.
- Managed daily till balancing, credit card sales accounting, and nightly deposit tasks.
Education
High school diploma - undefined
Skills
- Customer service and support
- Recruitment strategies
- Retail management
- Bilingual communication
- Multitasking ability
- Achievement orientation
- Active listening skills
- Effective communication
- Competitive teamwork
- Customer relationship building
Languages
English - Fluent
Spanish - Fluent
Timeline
Assistant Store Manager
Famous Footwear
02.2023 - Current
Area Supervisor
Ross Dress For Less
07.2022 - 01.2023
Staffing Recruiter
Ross Dress For Less
07.2022 - 01.2023
Accounting Assistant
Worly Plumbing Supply Inc
05.2020 - 06.2022
Supervisor
Grand Prix Karting
10.2019 - 11.2021