Stephanie Pineda
Hialeah,FL
Summary
Diligent Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Tim Hortons
01.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Provided timely assistance to customers via email ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Researched and identified solutions to technical problems.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided timely assistance to customers via email ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Administrative Assistant
Florida Licenses & Corps Inc.
07.2019 - 01.2020
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Certificate - Full Stack Developer
Wyncode Academy
06.2019
Associate of Arts - Biology
Broward College
Fort Lauderdale, FL06.2012
Skills
- Customer Response
- Customer Relationship Management (CRM)
- Technical Troubleshooting
- Full-Stack Developer
- Public Speaking
- Product Knowledge
- Customer Relations
- Microsoft Office Suite
- Email Management
- Critical Thinking
- Problem Resolution
- Adaptability
- Effective Communication
- Positive Attitude
Languages
Spanish
English
Timeline
Customer Support Specialist
Tim Hortons
01.2020 - Current
Administrative Assistant
Florida Licenses & Corps Inc.
07.2019 - 01.2020
Certificate - Full Stack Developer
Wyncode Academy
Associate of Arts - Biology
Broward College
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