Stephanie Pleitez
Katy
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Key Holder- Manager
Kendra Scott
Houston
11.2021 - Current
- Managed daily store operations and upheld Kendra Scott's brand standards.
- Trained and developed team members on product knowledge and customer service.
- Collaborated with leadership to implement visual merchandising strategies effectively.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Completed various administrative tasks such as filing documents, answering phone calls and updating databases.
- Conducted monthly inventory audits to ensure accurate stock records were kept up-to-date.
Back of house
Tory Burch
08.2021 - 03.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Server/ Receptionist
Lakeside Country Club
Houston
05.2015 - 01.2021
- Provided exceptional customer service to club members and guests.
- Assisted in training new servers on club procedures and standards.
- Set up dining areas for special events and functions at the club.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Associate - Arts and Science
Houston Community College
01.2018 - 01.2026
Skills
- Bilingual in Spanish and English
- Problem solver
- Communication Skills
- Fast Learner
- Customer service
- Project management
- Training and mentoring
Timeline
Key Holder- Manager
Kendra Scott
11.2021 - Current
Back of house
Tory Burch
08.2021 - 03.2022
Associate - Arts and Science
Houston Community College
01.2018 - 01.2026
Server/ Receptionist
Lakeside Country Club
05.2015 - 01.2021