Itzayana Saenz Hurtado
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
Work History
Shift Manager/Key Holder
CASH 1 Loans
08.2015 - 09.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Received and counted money.
- Picking up phone when it rings
- Proactively call to collect payment
Customer Service Cashier
Fashion Q
04.2014 - 08.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Secure tagging merchandise/accessories
Education
Associate of Science - Network Systems Administration
ITT Technical Institute
Tempe, AZ06.2015
High School Diploma -
Mountain View High School
Mesa, AZ05.2013
Skills
- Customer Service
- Bilingual Spanish and English
- Drawer Balancing
- Store Organization
- Computer Skills
- Fast learner and driven action
- Cash Management
- Strong Communication Skills
- Adapt to Changing Situations
- Appointment Scheduling
- Payment Collection
- Team Collaboration
- Honest and Dependable
Timeline
Shift Manager/Key Holder
CASH 1 Loans
08.2015 - 09.2017
Customer Service Cashier
Fashion Q
04.2014 - 08.2015
Associate of Science - Network Systems Administration
ITT Technical Institute
High School Diploma -
Mountain View High School
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