Summary
Overview
Work History
Education
Skills
Awards
Languages
Activities
Timeline
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Gerson Cruz

Boston,USA

Summary

Dynamic Shift Manager at Starbucks with a proven track record in effective leadership and customer service. Skilled in decision-making and multitasking, I successfully resolved conflicts and enhanced team performance, driving sales compliance and operational efficiency. Adept in Adobe editing, I bring creativity and attention to detail to every project.

Overview

9
9
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
Boston, MA
04.2025 - Current
  • Facilitated conflict resolution between customers and employees as needed.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.
  • Implemented effective loss prevention measures throughout the store.
  • Monitored sales activities to ensure compliance with company policies and regulations.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
  • Created daily reports on store sales, operational expenses, payroll costs.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Ensured proper opening and closing procedures were followed daily.

Barista

Starbucks
Boston, MA
10.2016 - 04.2025
  • Cashier
  • Make drinks
  • Sweep and mop
  • Clean the store
  • Operated cash registers and handled cash and card transactions.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Welcomed customers and answered questions regarding menu items and preparation methods.
  • Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Assistant Teacher

Notre Dame Education Center
Boston, MA
10.2017 - 02.2018
  • Helped to prepare and distribute materials for activities.
  • Led small group activities and discussions to help promote learning.
  • Tracked student attendance and reported absences and tardiness.

Pool Attendant

Boston Common Frog Pond
Boston, MA
06.2016 - 09.2016
  • Sweep the bathroom
  • Keep the pool area clean
  • Greeted guests, answered questions and provided information about the pool area.
  • Observed and patrolled pool area to enforce safety regulations.

Clothes Sorter

Cradles to Crayons
Boston, MA
05.2015

Education

BACHELOR OF SCIENCE (B.S.) - SPORTSCATING

Full Sail University
Orlando, Fl
10.2026

HIGH SCHOOL DIPLOMA -

City on a Hill Dudley Square
Roxbury, Massachusetts, US
06.2018

Skills

  • Decision-making
  • Strong communication skills
  • Adobe editing skills
  • Camera skills
  • Guest service
  • Multitasking
  • Teamwork
  • Customer service
  • Effective leadership
  • Employee motivation
  • Computer proficiency
  • Flexible work schedule
  • Time management
  • Multi-format shooting
  • Attention to detail
  • Vocal techniques
  • storytelling
  • Script Writing

Awards

  • Honor Roll - Quarter 2 Sophomore Year
  • Honor Roll - Quarter 3 Junior Year
  • Honor Roll - Quarter 4 Junior Year
  • Most Improved in Precalculus Junior Year
  • Partner of the Quarter, 10/01/16 - 12/31/16, Starbucks
  • National Honor Society, 2018
  • Partner of the Quarter, 04/01/21 - 06/30/21, Starbucks
  • Partner of the Quarter, 01/01/25-03/31/25

Languages

  • Spanish, Bilingual
  • English, Advanced

Activities

  • RPC Soccer Team, 09/01/13
  • EBYBL, 11/01/16
  • EBYBL, 05/01/16

Timeline

Shift Manager/Key Holder

Starbucks
04.2025 - Current

Assistant Teacher

Notre Dame Education Center
10.2017 - 02.2018

Barista

Starbucks
10.2016 - 04.2025

Pool Attendant

Boston Common Frog Pond
06.2016 - 09.2016

Clothes Sorter

Cradles to Crayons
05.2015

BACHELOR OF SCIENCE (B.S.) - SPORTSCATING

Full Sail University

HIGH SCHOOL DIPLOMA -

City on a Hill Dudley Square

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