Stephanie Porter
Laurel,MS
Summary
Proven Customer Service Representative at Results Companies, adept in complaint resolution and consultative sales. Excelled in enhancing customer satisfaction and retention through strategic discount offerings and effective communication. Skilled in shipping procedures and call center operations, I consistently ensured timely delivery and issue resolution, boosting customer loyalty.
Overview
6
6
years of professional experience
Work History
Tax Preparer
Self Employed Web
Laurel, MS
01.2019 - Current
- Identified potential deductions to minimize clients' tax liabilities.
- Calculated quarterly estimated tax payments for self-employed clients and small businesses.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Provided guidance on financial decisions related to taxes.
- Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Helped clients integrate new tax software with accounting software.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
Customer Service Representative
Results Companies
Fort Lauderdale, FL
03.2021 - 06.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions..
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor of Science - Criminal Justice
Post University
Waterbury, CT05-2029
Skills
- Complaint resolution
- Scheduling
- Account updating
- Shipping procedures
- Consultative sales
- Call center experience
Languages
English
Professional
Timeline
Customer Service Representative
Results Companies
03.2021 - 06.2024
Tax Preparer
Self Employed Web
01.2019 - Current
Bachelor of Science - Criminal Justice
Post University
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