Komi Lassey
Dallas,TX
Summary
At Walmart, as a Digital Team Lead, I enhanced team performance and customer satisfaction through expert coaching and mentoring, and by streamlining workflows. Leveraging skills in teamwork and technical support, I led initiatives that significantly improved quality standards and operational efficiency, embodying professionalism and a results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tax Preparer
ProTax Refunds
Dallas
11.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Researched complex tax issues utilizing online resources and professional tax software.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
- Participated in continuous professional development opportunities to stay current in industry trends, elevating personal expertise as a Tax Preparer over time.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Digital Team Lead
Walmart
Dallas
09.2020 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Cybersecurity Certificate - Cybersecurity
Chegg Skills
New York, NY06.2024
Bachelor In Business Administration - Management And Economics
Université De Lome
Togo 02.2016
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Daily workflow improvement
- Staff education and training
- Mentoring
- Goal Setting
- Quality Improvement
- Leading Team Meetings
- Issue Resolution
- Flexible Schedule
- Coaching
- Client Service
- Documentation And Reporting
- Giving Constructive Feedback
- Team Check-Ins
- Safety processes and procedures
- Client Support
- Technical Support
- Expectation setting
- Active Listening
- Decision-Making
- Task Prioritization
- Team building
- Time Management
- Written Communication
- Improvement plan knowledge
Certification
Leading People certificate from Harvard ManageMento
Hobbies
Gym
Movies
Libraries
Hiking
Languages
French
Full Professional
Timeline
Tax Preparer
ProTax Refunds
11.2022 - Current
Digital Team Lead
Walmart
09.2020 - Current
Cybersecurity Certificate - Cybersecurity
Chegg Skills
Bachelor In Business Administration - Management And Economics
Université De Lome