Sherri Sandoval
Lebanon,TN
Summary
Dynamic customer service manager with a strong track record in team leadership and operational efficiency. Skilled in conflict resolution and process improvement, driving significant enhancements in customer satisfaction and service quality.
Overview
22
22
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
Hermitage, TN
10.2022 - Current
- Prepared individual and business tax returns using advanced tax software.
- Reviewed financial documents to ensure compliance with federal and state regulations.
- Assisted clients in understanding tax liabilities and available deductions.
- Conducted thorough audits of tax filings for accuracy and completeness.
- Provided exceptional customer service, addressing client inquiries promptly.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Service Manager
Burlington Coat Factory Department Store
Hermitage, TN
04.2025 - 03.2026
- Led customer service team to enhance operational efficiency and improve overall customer satisfaction.
- Developed training programs for staff, fostering skills in conflict resolution and effective communication.
- Implemented new customer feedback system, driving continuous improvement in service delivery standards.
- Analyzed performance metrics to identify trends, resulting in targeted strategies for enhancing service quality.
Senior Leader
Mapco Express
Hermitage, TN
02.2023 - 03.2025
- Directed employees, set schedules and prioritized work assignments.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Store Manager
Dollar General Store
Hermitage, TN
08.2016 - 07.2019
- Supervised daily store operations, ensuring efficient workflow and compliance with company policies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing productivity.
- Implemented inventory management practices, optimizing stock levels to minimize shrinkage and maximize sales.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Developed staff schedules, balancing labor costs with customer service needs during peak hours.
- Resolved customer complaints effectively, maintaining high satisfaction rates and promoting repeat business.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
PCT Float
Little Clinic
Hermitage, TN
09.2011 - 01.2013
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, documenting changes and reporting abnormalities to nursing staff.
- Maintained accurate patient records using electronic health record systems for compliance.
- Collaborated with healthcare team to develop individualized care plans based on patient needs.
Patient Care Taker
Home Care Aid
Nashville, TN
01.2007 - 02.2011
- Provided compassionate personal care to my father, ensuring comfort and dignity in daily activities.
- Assisted my father with mobility and transportation, enhancing independence and quality of life.
- Monitored my father health status, reporting changes to healthcare professionals promptly.
Assistant Manager
IPCA
Green Hill, TN
04.2004 - 12.2006
- Led team in optimizing operational workflows to enhance efficiency and service delivery.
- Developed training programs for staff, fostering skills development and performance improvement.
- Implemented process improvements that streamlined communication between departments, boosting collaboration.
- Coordinated inventory management systems to ensure accurate stock levels and timely replenishment.
Education
High School Diploma -
Middle Tennessee State University Avon Williams Campus
Nashville, TN04-2013
Skills
Organization skills
Document preparation
Income tax preparation
Local, state, and federal tax returns
Customer service
Problem resolution
Call center experience
Conflict resolution
Customer satisfaction measurement
Coaching and mentoring
Customer focus
Team leadership
Decision-making
Timeline
Customer Service Manager
Burlington Coat Factory Department Store
04.2025 - 03.2026
Senior Leader
Mapco Express
02.2023 - 03.2025
Tax Preparer
Jackson Hewitt
10.2022 - Current
Store Manager
Dollar General Store
08.2016 - 07.2019
PCT Float
Little Clinic
09.2011 - 01.2013
Patient Care Taker
Home Care Aid
01.2007 - 02.2011
Assistant Manager
IPCA
04.2004 - 12.2006
High School Diploma -
Middle Tennessee State University Avon Williams Campus