Stephanie Sharier
Dade City,Fl
Summary
QualifiedCustomer service with 20 years in fast-paced Customer service and call center environments. Personable and professional under pressure. Customer service excelling at customer satisfaction and retention. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Overview
2027
2027
years of professional experience
Work History
Accounts Payable Accountant
Preferred Material
Lutz, FL
2021 - Current
- Processed high volumes of invoices accurately and efficiently.
- Coordinated timely payments to vendors, ensuring compliance with company policies.
- Reconciled accounts payable statements to maintain accurate financial records.
- Assisted in month-end closing activities, contributing to timely financial reporting.
- Ensured accuracy of data entry into accounting software for streamlined operations.
Accounts Payable Clerk
Morgan Auto Group
Lutz, FL
12.2018 - 03.2020
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Disbursed petty cash by recording entries and verifying documentation.
- Generated financial statements and reports detailing accounts receivable status
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified vendor accounts by reconciling monthly statements and related transactions.
Customer Service
Best Buy
Wesley Chapel, FL
04.2014 - 12.2018
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Trained 2 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Wendy,s
Dade City
09.2012 - 03.2014
- Scored in top 10% of employees in successful resolution of issues
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Diligently restocked work stations and display cases.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Prepped items for later use to save staff time during busy hours.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Cashier/ Customer Service
Touch of Class Dry Cleaners
Apollo Beach, FL
02.2011 - 01.2012
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
Office Assistant
Little Tadpole Mph
Gibsonton, FL
07.2007 - 01.2011
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Assisted customers in selecting items based on needs.
- Assisted on sales floor as needed to maintain service standards.
- Introduced and monitored effective lease renewal programs.
- Verified that all customer complaints were handled promptly and appropriately.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed, reviewed and submitted property operating and capital budgets.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Maintained constant balance of property petty cash account.
Cashier
Walmart
Gibsonton, fl
2006 - 2007
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated a POS system to itemize and complete an average of Number customer purchases.
Point of Sale Associate
Bella
Ruskin, FL
02.2001 - 01.2005
- Answered customer telephone calls promptly and in an appropriate manner.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Accepted and processed returns.
- Reported incidents to management.
- Kept work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Prepared outgoing shipments.
Education
GED -
East bay
Gibsonton, FL05.2000
Skills
- Customer service focus
- Relationship building
- Merchandising understanding
- Product knowledge
- Flexible schedule
- Multi-tasking strength
- High energy
- Creative problem solver
- Quick learner
- Strong client relations
- Training development aptitude
- Cash flow management
- Strategic sales knowledge
- Credit card processing
- Customer service
Timeline
Accounts Payable Clerk
Morgan Auto Group
12.2018 - 03.2020
Customer Service
Best Buy
04.2014 - 12.2018
Cashier
Wendy,s
09.2012 - 03.2014
Cashier/ Customer Service
Touch of Class Dry Cleaners
02.2011 - 01.2012
Office Assistant
Little Tadpole Mph
07.2007 - 01.2011
Point of Sale Associate
Bella
02.2001 - 01.2005
Accounts Payable Accountant
Preferred Material
2021 - Current
Cashier
Walmart
2006 - 2007
GED -
East bay