Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Preciado

Killeen,TX

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Action Behavior Centers
Round Rock, TX
05.2021 - 01.2023
  • Developed and implemented behavior intervention plans based on individualized needs.
  • Tracked data and monitored progress of student's goals and objectives.
  • Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Led individual and group therapy supporting prescribed procedures.

Customer Service Representative

Spherion
Killeen, TX
01.2019 - 04.2021
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Customer Support Specialist

Best Buy
Killeen, TX
03.2019 - 12.2019
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Investigated customer complaints regarding product quality or service rendered.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Server

Cheddar's Scratch Kitchen
Killeen, TX
02.2016 - 01.2019
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Certification - Limited Medical Assistant- Radiology Technician

College of Health Professions
Austin, TX
08-2024

Skills

  • Behavior Intervention Plans
  • Data Collection
  • Communication
  • Patient Care
  • Patient Safety
  • Analytical Skills

Certification

  • CPR Certified

Timeline

Registered Behavior Technician

Action Behavior Centers
05.2021 - 01.2023

Customer Support Specialist

Best Buy
03.2019 - 12.2019

Customer Service Representative

Spherion
01.2019 - 04.2021

Server

Cheddar's Scratch Kitchen
02.2016 - 01.2019

Certification - Limited Medical Assistant- Radiology Technician

College of Health Professions

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Stephanie Preciado