Stephanie Presley
Hensley,AR
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Management professional prepared for high standards in commissary operations. Known for optimizing inventory systems and leading teams to meet quality benchmarks. Reliably adapts to changing needs and prioritizes team collaboration. Proficient in food safety regulations and operational efficiencies.
Experienced with inventory management, staff supervision, and food safety regulations. Utilizes strategic planning to optimize commissary operations and improve service delivery. Track record of fostering team collaboration and maintaining high operational standards.
Experienced food service professional prepared for management responsibilities. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in inventory management, budgeting, and staff training. Reliable, results-driven, and adept at maintaining high standards in fast-paced environment.
Knowledgeable [Desired Position] with proven track record in managing commissary operations efficiently. Skilled in overseeing inventory control, staff supervision, and ensuring high standards of food safety and quality. Demonstrated ability to streamline processes and enhance team productivity.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Commissary Manager
Arkansas Department Of Corrections
Benton Ar
12.2024 - Current
- Streamlined inventory management processes, enhancing accuracy and reducing waste.
- Oversaw logistical operations, ensuring timely delivery of commissary supplies.
- Implemented staff training programs, improving team efficiency and service quality.
- Managed vendor relationships
General Manager
Willy D's
Little Rock, AR
01.2018 - 03.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Led employee evaluations with constructive feedback to boost performance.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
Assistant Manager/Security Manager
Willy Ds
Little Rock, AR
01.2008 - 01.2018
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Security Manager
Willy Ds
Little Rock, AR
01.2007 - 01.2008
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Conducted regular staff training on security policies and procedures.
- Maintained team compliance with professionalism guidelines and security team standards.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Recorded required data for incident reports and files.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Trained new security officers on safety protocols and company standards.
Education
High School Diploma -
Oak Grove
Nlr Ar05-1990
Skills
- Loss Prevention
- Supply Chain Management
- Branding
- Expense Control
- Customer Relationship Management
- Workflow Planning
- Schedule Management
- Vendor Sourcing
- Customer Retention
- Operations Oversight
- Service Quality Improvement
- Contract Negotiations
- Staff Supervision
- Vendor relationships
- Human Resources Leadership
- Relationship Building
- Leader
- Staff Management
- Verbal and written communication
- Performance Evaluations
- Event Management and Promotion
- Team Player
- Purchasing and planning
- Policy/program development
- Change Implementation
- Training and coaching
- Vendor Partnerships
- Safety assurance
- Top talent recruiting, hiring, and retention
- Budgeting and cost control strategies
- Budget Allocation
- Purchasing
- Motivation
- Facility Management
- Customer experiences
- Staffing
- Scheduling and planning
- Sanitation standards
- Cost control
- Purchasing and procurement
- Stock rotation
- Employee training
- Store maintenance
- Product merchandising
Education and Training
other
Timeline
Commissary Manager
Arkansas Department Of Corrections
12.2024 - Current
General Manager
Willy D's
01.2018 - 03.2024
Assistant Manager/Security Manager
Willy Ds
01.2008 - 01.2018
Security Manager
Willy Ds
01.2007 - 01.2008
High School Diploma -
Oak Grove