Stephanie Prock
Summary
Experienced with managing diverse tasks across multiple trades to ensure operational efficiency. Utilizes problem-solving abilities and adaptability to handle dynamic work environments. Strong understanding of team collaboration and effective communication to achieve project objectives.
Overview
24
24
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
Dover, Ohio
02.2023 - 11.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Planned and cased mail in sequence of delivery for designated route.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
911 Emergency Dispatcher
Southwest Emergency Dispatch Center
Strongsville, OH
07.2021 - 07.2023
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Assisted callers in emergency situations with appropriate information and support.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Communications Specialist
City Of Brunswick Police Department
Brunswick, OH
02.2002 - 06.2021
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Duly sworn Clerk of Courts
- Prepared and clerked Felony Warrants for after hours arrests.
- Coordinate tow requests and release of impounded vehicles
- Jail matron
- Training Officer
- SWAT Dispatcher
- Oversaw records retention program
Heavy Equipment Operator/Laborer
Ralph Baratko Excavating
Spencer, OH
06.2000 - 01.2002
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Followed safety protocols while operating machinery.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Assisted in the remediation of contaminated sites by conducting soil excavation and groundwater treatment processes.
- Measured potential sites for mapping and bids
Education
Associate of Arts - Business
Eastern Gateway Community College
Steubenville, OHBachelor of Science - Mechanical Engineering
University of Akron
Akron, OHHigh School Diploma -
Medina Senior High School
Medina, Ohio 06-1996
Skills
- Geographical awareness
- Multitasking
- Computer Aided Dispatching
- Microsoft Office
- Detail Oriented
- Laser/Transit operation
- Time management
Timeline
City Carrier Assistant
United States Postal Service
02.2023 - 11.2024
911 Emergency Dispatcher
Southwest Emergency Dispatch Center
07.2021 - 07.2023
Communications Specialist
City Of Brunswick Police Department
02.2002 - 06.2021
Heavy Equipment Operator/Laborer
Ralph Baratko Excavating
06.2000 - 01.2002
Associate of Arts - Business
Eastern Gateway Community College
Bachelor of Science - Mechanical Engineering
University of Akron
High School Diploma -
Medina Senior High School