Stephanie Quinn
Tequesta,FL
Summary
Bartender with extensive experience at Millers Ale House, excelling in beverage preparation and customer engagement. Recognized for enhancing guest satisfaction through effective communication and conflict resolution. Proven ability to manage high-volume service while maintaining cleanliness and adhering to health regulations, fostering a loyal clientele through exceptional service.
Overview
32
32
years of professional experience
Work History
Bartender
Millers Ale House Bar and Grill
08.1993 - Current
- Prepared and served beverages following established recipes and company standards.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Engaged with customers to provide recommendations and ensure satisfaction.
- Learned operational procedures for handling cash transactions efficiently.
- Collaborated with team members to create a positive work environment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Environmental Science
FSU
Tallahassee, FLAssociate of Arts -
Palm Beach Community College
PBG, Fl1990
High School Diploma -
Jupiter Christian
Jupiter, Fl06.1988
Skills
Beverage preparation
Timeline
Bartender
Millers Ale House Bar and Grill
08.1993 - Current
Environmental Science
FSU
Associate of Arts -
Palm Beach Community College
High School Diploma -
Jupiter Christian