Serena Etkins
Tampa
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Millers Ale House Bar and Grill
10.2023 - 02.2025
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Olive Garden
01.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess Trainer
Olive Garden Restaurant
05.2020 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Science - Science
Lake-Sumter State College
Clermont, FL05-2023
Skills
- Team member support
- Table resetting
- Daily specials memorization
- Hostess support
Timeline
Server
Millers Ale House Bar and Grill
10.2023 - 02.2025
Server
Olive Garden
01.2022 - 08.2023
Hostess Trainer
Olive Garden Restaurant
05.2020 - 01.2022
Associate of Science - Science
Lake-Sumter State College
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