STEPHANIE RAYGOZA
El Paso,TX
Summary
Client-focused case management professional bringing strong documentation, communication, and coordination skills across behavioral health and human services settings. Support has included crisis response, treatment planning, home and telehealth visits, family collaboration, and records management while balancing high-volume caseloads and daily client contact.
Overview
17
17
years of professional experience
Work History
Family Caregiver / Household Operations Manager
09.2022 - Current
- Managed household operations, including scheduling, budgeting, healthcare appointments, and logistics to streamline family routines.
- Coordinated competing priorities to enhance communication and organization while resolving challenges effectively.
- Maintained up-to-date skills to improve readiness for job market opportunities.
Case Manager
Vighter
05.2021 - 09.2022
- Collaborated with families, sponsors, legal representatives, and care teams to facilitate effective support for clients.
- Coordinated family reunification and case management services to support children in residential care.
- Ensured timely documentation and compliance with contractual requirements to maintain service integrity.
- Ensured all of clients information remained private and confidential.
Caseworker I (QMHP-CS)
Emergency Health Network
07.2016 - 05.2021
- Managed caseload of 75+ clients with mental health diagnoses, ensuring individualized support and adherence to treatment plans.
- Conducted, intakes, biopsychosocial assessments, skills training, treatment planning, and resource coordination.
- Conducted home and telehealth visits, monitoring client compliance and progress to enhance treatment outcomes.
- Documented client interactions and progress in a timely manner for insurance, billing, and care coordination.
- Responded to approximately 30 daily communications via phone, email, and fax in between one on one client sessions.
- Maintained all clients information private and confidential up to HIPPA standards.
- All work was done remotely starting beginning of 2020.
Behavioral Interventionist
ACES
09.2015 - 04.2017
- Delivered applied behavior analysis interventions in home, school, and community settings.
- Implemented behavior intervention plans and skill acquisition programs.
- Delivered one-on-one behavioral intervention services to support individual learning needs.
- Monitored developmental progress and collaborated with families and educators to enhance student outcomes.
- Collected behavior data and documented session notes for clinical review.
Administrative Services & Peer Trainer
El Paso Community College
08.2009 - 12.2012
- Delivered administrative support, customer service, and registration services while managing records to ensure efficient operations.
Education
Bachelor of Arts - Psychology & Sociology
University of Texas At El Paso
El Paso, TX05-2015
Associate of Arts - Kinesiology (Pre-Occupational Therapy)
El Paso Community College
El Paso, TX05-2012
Skills
- Case Management
- Care Coordination
- Client Advocacy
- Family Reunification
- Behavioral Health
- Crisis Intervention
- Intake Assessments
- Treatment Planning
- Client Engagement
- Client Support
- Case Documentation
- Compliance
- Records Management
- Microsoft Office
- Teams
- Zoom
- Remote Collaboration
- Microsoft Word, Excel, Outlook, Teams, Zoom, Google Workspace, EHR/EMR Systems, Case Management Systems, Digital Documentation Platforms, Data Entry Systems
Personal Information
Title: Case Manager | Care Coordinator | Client Advocate | Remote Professional
CAREER HIGHLIGHTS
- Managed Mental Health caseloads of 75+ clients while maintaining compliance and documentation standards.
- Handled 30+ daily client calls, emails, and service inquiries.
- Coordinated family reunification services and multidisciplinary care planning.
- Assisted clients with housing, Social Security benefits, and community resources.
- Maintained detailed case records and confidential client information.
- Crisis intervention related to mental health
REMOTE WORK QUALIFICATIONS
Experienced in virtual communication, case management, HIPAA standard, documentation management, independent workload management, customer service, client support, scheduling, records maintenance, and cross-functional collaboration.
Timeline
Family Caregiver / Household Operations Manager
09.2022 - Current
Case Manager
Vighter
05.2021 - 09.2022
Caseworker I (QMHP-CS)
Emergency Health Network
07.2016 - 05.2021
Behavioral Interventionist
ACES
09.2015 - 04.2017
Administrative Services & Peer Trainer
El Paso Community College
08.2009 - 12.2012
Bachelor of Arts - Psychology & Sociology
University of Texas At El Paso
Associate of Arts - Kinesiology (Pre-Occupational Therapy)
El Paso Community College