Stephanie R. Cary
Fort Worth,TX
Summary
Dynamic professional focused on enhancing customer satisfaction through effective account management and payment negotiation. Strong organizational skills support timely payment collection and issue resolution, ensuring a seamless experience for clients while contributing to organizational success.
Overview
11
11
years of professional experience
Work History
Collections
Exeter Finance
Dallas, Tx
10.2025 - Current
- Managed customer accounts to ensure timely payment and reduce delinquencies.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted regular follow-ups on outstanding balances to encourage prompt payments.
- Communicated with clients via phone and email to resolve payment issues.
- Contacted customers and explained debt management to encourage timely debt payments.
- Maintained accurate records of payments and account statuses in the database.
- Provided excellent customer service while addressing client inquiries and concerns.
Assembly Line Production Worker
General Motors, GM
Arlington, Texas
04.2024 - Current
- Operated assembly line machinery for vehicle production at General Motors.
- Inspected parts for quality and compliance with production standards.
- Collaborated with team members to streamline workflow and enhance production efficiency.
- Loaded materials and components onto production equipment.
- Trained new assembly line workers on procedures, improving onboarding process and team readiness. on assembly line procedures and tasks.
- Monitored equipment performance and communicated issues to supervisors to ensure prompt resolution.
Santander Consumer USA
N.R.H, USA
03.2019 - 03.2024
- Efficiently oversaw the handling of incoming and outgoing mail packages in a corporate office setting.
- Managed vehicle impound processes, ensuring adherence to company policies and regulations.
- Coordinated with towing companies and law enforcement to facilitate the timely release of impounded vehicles while maintaining meticulous records.
- Played a vital role in the collections team, managing delinquent accounts and optimizing debt recovery efforts.
- Utilized strong negotiation and communication skills to establish payment arrangements and resolve customer inquiries and disputes.
Evolent Health
Bedford, USA
01.2018 - 03.2019
- Handled telephone inquiries from members and providers regarding health insurance benefits, eligibility, and claims.
- Aided in analyzing issues and offering solutions to both members and providers.
- Facilitated monthly correspondence with providers as required.
- Empathetically assisted members and clients, establishing rapport with physician office staff to foster an effective working relationship.
Warrentech
Bedford, USA
05.2015 - 01.2000
- Verified customer information via telephone or in-person, offering details about products and services, processing orders, canceling accounts, or addressing complaints.
- Ensured appropriate measures were taken to resolve customer issues or concerns, maintaining comprehensive records of interactions, transactions, inquiries, and resolutions.
- Administered record-keeping duties, including updating contracts, processing address changes, and issuing service discontinuation orders while ensuring accuracy and completeness.
Education
High School Diploma -
Fort Worth Can Academy
Skills
- Account management
- Payment negotiation
- Quality inspection
- Data entry
- Equipment operation
- Customer relationship management
Timeline
Collections
Exeter Finance
10.2025 - Current
Assembly Line Production Worker
General Motors, GM
04.2024 - Current
Santander Consumer USA
03.2019 - 03.2024
Evolent Health
01.2018 - 03.2019
Warrentech
05.2015 - 01.2000
High School Diploma -
Fort Worth Can Academy