Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE REARDON

North Branford,CT

Summary

I have over 15 years experience in the health insurance industry. I am a results-driven Enrollment Specialist known for maintaining high productivity and efficiently completing tasks. Specialized in navigating complex enrollment systems, developing effective communication strategies, and implementing process improvements to enhance workflow. Excel in problem-solving, time management, and adaptability, ensuring smooth enrollment processes and positive outcomes for all parties involved.

Overview

26
26
years of professional experience

Work History

Enrollment and Billing Rep III / Customer Service Rep

Elevance Health, formally known as Anthem Inc
10.2016 - 02.2024
  • Enrolled members and made updates to member information in systems.
  • Audited Membership for Commercial line of business.
  • Met Production and quality standards.
  • Provided benefit and eligibility, billing, payments, authorizations for treatment and Explanation of Benefits (EOBs).
  • Responded to customers with empathy and understanding and took responsibility for all calls from beginning to end.

Homecare/Companion

Branford Hills
09.2014 - 12.2015
  • Provided companionship to elderly clients in their homes and assisted them with daily activities.
  • Provided transportation for medical appointments or other errands when needed.
  • Performed light housekeeping tasks such as vacuuming, dusting and laundry.

Medical Secretary

PTSMC
03.2011 - 09.2014
  • Verified commercial, medicaid, medicare insurance benefits for patients.
  • Provided office support using customer relations tools.
  • Processed payments for co-pays or services rendered using computerized billing software programs.

Multi Positions

Health Net
09.1997 - 01.2009
  • Provided mailroom services including delivering inter-office mail.
  • Processed claims and adjustments.
  • Handled customer service inquiries via phone.
  • Assisted in responding to supervisor calls.

Education

Phlebotomy/EKG Certificate -

American Red Cross

Travel & Airlines Certificate -

Stone Academy

High School Diploma -

North Branford High School

Skills

    • Microsoft Office
    • Data Entry
    • Insurance Claims
      • Customer relations skills
      • Insurance Verification

Timeline

Enrollment and Billing Rep III / Customer Service Rep

Elevance Health, formally known as Anthem Inc
10.2016 - 02.2024

Homecare/Companion

Branford Hills
09.2014 - 12.2015

Medical Secretary

PTSMC
03.2011 - 09.2014

Multi Positions

Health Net
09.1997 - 01.2009

Phlebotomy/EKG Certificate -

American Red Cross

Travel & Airlines Certificate -

Stone Academy

High School Diploma -

North Branford High School
STEPHANIE REARDON