STEPHANIE REARDON
North Branford,CT
Summary
I have over 15 years experience in the health insurance industry. I am a results-driven Enrollment Specialist known for maintaining high productivity and efficiently completing tasks. Specialized in navigating complex enrollment systems, developing effective communication strategies, and implementing process improvements to enhance workflow. Excel in problem-solving, time management, and adaptability, ensuring smooth enrollment processes and positive outcomes for all parties involved.
Overview
26
26
years of professional experience
Work History
Enrollment and Billing Rep III / Customer Service Rep
Elevance Health, formally known as Anthem Inc
2016.10 - 2024.02
- Enrolled members and made updates to member information in systems.
- Audited Membership for Commercial line of business.
- Met Production and quality standards.
- Provided benefit and eligibility, billing, payments, authorizations for treatment and Explanation of Benefits (EOBs).
- Responded to customers with empathy and understanding and took responsibility for all calls from beginning to end.
Homecare/Companion
Branford Hills
2014.09 - 2015.12
- Provided companionship to elderly clients in their homes and assisted them with daily activities.
- Provided transportation for medical appointments or other errands when needed.
- Performed light housekeeping tasks such as vacuuming, dusting and laundry.
Medical Secretary
PTSMC
2011.03 - 2014.09
- Verified commercial, medicaid, medicare insurance benefits for patients.
- Provided office support using customer relations tools.
- Processed payments for co-pays or services rendered using computerized billing software programs.
Multi Positions
Health Net
1997.09 - 2009.01
- Provided mailroom services including delivering inter-office mail.
- Processed claims and adjustments.
- Handled customer service inquiries via phone.
- Assisted in responding to supervisor calls.
Education
Phlebotomy/EKG Certificate -
American Red Cross
Travel & Airlines Certificate -
Stone Academy
High School Diploma -
North Branford High School
Skills
- Microsoft Office
- Data Entry
- Insurance Claims
- Customer relations skills
- Insurance Verification
Timeline
Enrollment and Billing Rep III / Customer Service Rep
Elevance Health, formally known as Anthem Inc
2016.10 - 2024.02
Homecare/Companion
Branford Hills
2014.09 - 2015.12
Medical Secretary
PTSMC
2011.03 - 2014.09
Multi Positions
Health Net
1997.09 - 2009.01
Phlebotomy/EKG Certificate -
American Red Cross
Travel & Airlines Certificate -
Stone Academy
High School Diploma -
North Branford High School
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