STEPHANIE REARDON
North Branford,CT
Summary
I have over 15 years experience in the health insurance industry. I am a results-driven Enrollment Specialist known for maintaining high productivity and efficiently completing tasks. Specialized in navigating complex enrollment systems, developing effective communication strategies, and implementing process improvements to enhance workflow. Excel in problem-solving, time management, and adaptability, ensuring smooth enrollment processes and positive outcomes for all parties involved.
Overview
27
27
years of professional experience
Work History
Enrollment and Billing Rep III
Elevance Health, formally known as Anthem Inc
01.2019 - 02.2024
- Enrolled members and made updates to member information in systems.
- Audited Membership for Commercial line of business.
- Met Production and quality standards.
Customer Service Representative
Anthem
10.2016 - 01.2019
- Provided benefit and eligibility, billing, payments, authorizations for treatment and Explanation of Benefits.
- Responded to customers with empathy and understanding and took responsibility for all calls from beginning to end.
Homecare/Companion
Branford Hills
09.2014 - 12.2015
- Provided companionship to elderly clients in their homes and assisted them with daily activities.
- Provided transportation for medical appointments or other errands when needed.
- Performed light housekeeping tasks such as vacuuming, dusting and laundry.
Behavioral Health Utilization Management Rep
Elevance Health
01.2025 - Current
- Creating authorizations for providers.
- Verifiying if faxes received.
Medical Secretary
PTSMC
03.2011 - 09.2014
- Verified commercial, medicaid, medicare insurance benefits for patients.
- Provided office support using customer relations tools.
- Processed payments for co-pays or services rendered using computerized billing software programs.
Multi Positions
Health Net
09.1997 - 01.2009
- Provided mailroom services including delivering inter-office mail.
- Processed claims and adjustments.
- Handled customer service inquiries via phone.
- Assisted in responding to supervisor calls.
Education
Phlebotomy/EKG Certificate -
American Red Cross
Travel & Airlines Certificate -
Stone Academy
High School Diploma -
North Branford High School
Skills
- Microsoft Office
- Data Entry
- Insurance Claims
- Customer relations skills
- Insurance Verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekLanguages
English
Native or Bilingual
Timeline
Behavioral Health Utilization Management Rep
Elevance Health
01.2025 - Current
Enrollment and Billing Rep III
Elevance Health, formally known as Anthem Inc
01.2019 - 02.2024
Customer Service Representative
Anthem
10.2016 - 01.2019
Homecare/Companion
Branford Hills
09.2014 - 12.2015
Medical Secretary
PTSMC
03.2011 - 09.2014
Multi Positions
Health Net
09.1997 - 01.2009
Phlebotomy/EKG Certificate -
American Red Cross
Travel & Airlines Certificate -
Stone Academy
High School Diploma -
North Branford High School
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