Stephanie Recio
Austin,TX
Summary
Customer-focused based professional with over 8 years of experience assisting diverse populations, resolving concerns, coordinating services and managing sensitive information in fast-paced environments. Skilled in communication, customer support, problem-solving, relationship building and administrative coordination. Proven ability to work collaboratively with teams, mange multiple priorities and provide compassionate, professional services while maintaining accuracy and attention to detail. Seeking a customer service, retail, administrative or member-focused position where strong interpersonal skills and dedication to helping others can contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
Ascension
Austin, TX
09.2024 - Current
- Analyze community needs to determine program opportunities, scope and goals. Track and report data to substantiate efforts.
- Maintain relationships with community resources, referral sources, agencies, and associations.
- Maintain event calendar. Coordinate and train volunteer staff for outreach and educational events.
- Coordinate educational programs and outreach activities for associates and/or clients.
- Attending outreach events throughout the assigned territory; including South & Central Travis County, Manor, Bastrop, Lee, Fayette and Caldwell counties.
- Educating Medicaid and CHIP-eligible communities about value-added services and program benefits.
- Assisting in completing State benefits applications and renewals.
- Engaging and maintaining relationships with community-based organizations.
- Understanding Social Determinants of Health (SDOH).
- Comfortable working both independently and collaboratively.
Enrollment and Eligibility Associate
Central Health
Austin, TX
02.2024 - 08.2024
- Conducted thorough research to stay up-to-date on changes in program regulations, ensuring accurate eligibility assessments.
- Reduced application processing times by streamlining workflows and optimizing document management systems.
- Fostered positive relationships with clients and coworkers alike, promoting a supportive and professional work environment.
- Leveraged strong attention to detail when verifying income, employment history, and other critical factors impacting client eligibility determination processes.
- Enhanced office efficiency through meticulous record-keeping practices, ensuring organized storage of both digital files and physical documents.
Inpatient Coordinator
Dell Seton Medical Center At The University Of Texas
Austin, TX
06.2021 - 02.2024
- Enhanced operational efficiency by regularly updating electronic systems used for tracking admissions, discharges, transfers, and other pertinent data points related to inpatient care coordination.
- Developed strong relationships with patients and families, providing support throughout the inpatient process.
- Organized and maintained departmental schedules to ensure optimal staffing levels at all times.
- Worked closely with case managers to develop individualized care plans tailored to each patient''s unique needs.
- Streamlined communication between multidisciplinary teams for enhanced patient outcomes.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive information in a fast-paced environment.
Emergency Room Financial Counselor
Dell Seton Medical Center At The University Of Texas
Austin, TX
10.2017 - 06.2021
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Education
No Degree - Community Health Worker
Texas AHEC East
Northeast Region06-2024
High School Diploma -
Del Valle Opportunity Center
Del Valle, TX05-2004
Skills
- Administrative Support
- Customer support
- Public engagement
- Information and resource guidance
- Team collaboration
- Problem resolution
- Time management
- Recordkeeping
- Scheduling
- Active listening
- Relationship building
- Mentoring
Certification
- Certified Community Health Worker – National Community Health Worker Association.
Languages
Spanish
Limited Working
Timeline
Community Outreach Coordinator
Ascension
09.2024 - Current
Enrollment and Eligibility Associate
Central Health
02.2024 - 08.2024
Inpatient Coordinator
Dell Seton Medical Center At The University Of Texas
06.2021 - 02.2024
Emergency Room Financial Counselor
Dell Seton Medical Center At The University Of Texas
10.2017 - 06.2021
High School Diploma -
Del Valle Opportunity Center
No Degree - Community Health Worker
Texas AHEC East