Stephanie Reimert
Sinking Spring,,PA
Summary
Knowledgeable Commercial Account Manager with over 20 years experience in the insurance industry. Adept at retaining current accounts and relationship building with prospective clients.
Overview
27
27
years of professional experience
Work History
Senior Client Service Manager
Arthur J. Gallagher
Whippany, NJ
06.2022 - Current
- Manages large commercial accounts including, but not limited to, manufacturing, real estate, and education - $15M in premium
- First point of contact with client
- Delegates work as necessary to appropriate department
- Reviews quotes and policies for accuracy
- Prepares proposals for client
- Reviews contracts as necessary
- Markets renews and new business as needed
- Processes all agency billing for assigned accounts
- Works directly with the underwriters and producers
- Mentor to upcoming professionals
Commercial Account Manager
Harding-Yost Insurance
Denver, PA
02.2015 - 06.2022
- Managed $4.9M book of business including contractors, school district, townships, manufacturers, etc.
- Day to day service with customers including coverage questions, policy changes, billing issues, audits, certificates, claims, etc.
- Marketing for existing clients for renewals as well as new business
- Proposals for both renewals as well as new business
- Works one on one with producer and underwriters
- Applied Epic system
Commercial Account Manager
Spotts Insurance Group
Wyomissing, PA
01.2010 - 02.2015
- Day to day service with customers including coverage questions, policy changes, billing issues, audits, certificates, claims, etc
- Marketing Proposals
Commercial Account Manager
Paul I. Shaeffer Insurance, Inc.
Intercourse, PA
01.2008 - 01.2010
- Handled day to day service with customers including coverage questions, policy changes, billing issues, audits, certificates, claims, etc
- Worked one on one with producer and underwriters
- AMS360 system
Commercial Account Technician
Gallen Insurance
Shillington, PA
12.2004 - 11.2007
- Reviewed and issued all policies and endorsements
- Agency billing
- Worked one on one with account managers
- Applied system
PIP Claims Analyst
Travelers
Wyomissing, PA
01.1998 - 09.2000
- PIP auto claims including paying medical bills, issuing lost wage checks
- Recommended IME when needed
Education
Property & Casualty Insurance License
2004
Skills
- Marketing expertise
- Cross-selling and upselling
- Policy adjustment knowledge
- Customer follow-up
- Organizational skills
- Critical thinking
- Clerical
- Active listening
Accomplishments
- 2024 - Client Service Excellence Award Winner - Northeast/ NJ North - Arthur J. Gallagher
Timeline
Senior Client Service Manager
Arthur J. Gallagher
06.2022 - Current
Commercial Account Manager
Harding-Yost Insurance
02.2015 - 06.2022
Commercial Account Manager
Spotts Insurance Group
01.2010 - 02.2015
Commercial Account Manager
Paul I. Shaeffer Insurance, Inc.
01.2008 - 01.2010
Commercial Account Technician
Gallen Insurance
12.2004 - 11.2007
PIP Claims Analyst
Travelers
01.1998 - 09.2000
Property & Casualty Insurance License
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