Stephanie Renova
2601 Cameron Way Mesquite,TX
Summary
Driven bartender with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Host
North Italia Restaurant
Dallas, TX
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Answered customer questions about hours, seating, and menu information
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
Bartender/Server/Trainer
Vidorra
Dallas, TX
08.2020 - Current
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Leading individual/group training sessions for new employees
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently
Bartender/Server
Pluckers Wing Bar
Dallas, TX
03.2016 - 08.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Responsible for customer service satisfaction before and after their order
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- promoting promotional food/drinks
Education
High School Diploma -
Mesquite High School- 2018
Associate of Science -
Eastfield Community College
Skills
- Leading individual and group training sessions
- Team collaboration
- Multitasking proficiency
- Customer service expertise
- Interactive communication skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Host
North Italia Restaurant
02.2025 - Current
Bartender/Server/Trainer
Vidorra
08.2020 - Current
Bartender/Server
Pluckers Wing Bar
03.2016 - 08.2020
High School Diploma -
Mesquite High School- 2018
Associate of Science -
Eastfield Community College