Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

STEPHANIE RESTREPO

Houston,TX

Summary

Dedicated and results-driven professional seeking career challenges, leveraging a strong background in spa management, customer service, and leadership. Fluent in Spanish with proven experience in driving operational efficiency, team development, and client satisfaction.

Overview

15
15
years of professional experience

Work History

Medical Spa Manager

Amora Medical Spa
Houston, Texas
02.2021 - Current
  • Successfully managed day-to-day operations of the medical spa, overseeing a team of spa professionals
  • Developed and implemented effective marketing strategies, resulting in a 22% increase in client base
  • Implemented customer service training programs, leading to improved customer satisfaction scores
  • Managed inventory, vendor relationships, and streamlined supply chain processes to reduce costs

Warranty Manager

Nissan of Katy
Katy, Texas
04.2016 - 02.2018
  • Coordinated and managed the end-to-end warranty process, ensuring accurate and timely submission of claims to manufacturers for reimbursement
  • Collaborated with service advisors, technicians, and other department heads to investigate and resolve warranty-related issues
  • Implemented and maintained efficient systems for tracking and managing warranty claims, resulting in reduction in processing time
  • Oversaw warranty audits and implemented corrective actions to address any identified issues

Head Cashier

Momentum BMW
Houston, Texas
06.2010 - 07.2015
  • Oversaw cash handling, reconciled daily transactions, and managed cashier team
  • Provided excellent customer service, addressing customer inquiries and concerns
  • Managed a team of cashiers, providing training, supervision, and support to maintain high levels of performance and customer service
  • Resolved customer inquiries and concerns related to transactions, demonstrating excellent problem-solving and communication skills
  • Conducted regular training sessions for cashiers on customer service, transaction processing, and company policies

Education

Houston Community College
Houston, TX

Skills

  • Medical Spa Management
  • Customer Service
  • Team Leadership
  • Marketing and Promotion
  • Inventory Management
  • Vendor Relationship Management
  • Budgeting and Cost Control
  • Training and Development
  • Cash Handling
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Medical Spa Manager

Amora Medical Spa
02.2021 - Current

Warranty Manager

Nissan of Katy
04.2016 - 02.2018

Head Cashier

Momentum BMW
06.2010 - 07.2015

Houston Community College
STEPHANIE RESTREPO