STEPHANIE RESTREPO
Houston,TX
Summary
Dedicated and results-driven professional seeking career challenges, leveraging a strong background in spa management, customer service, and leadership. Fluent in Spanish with proven experience in driving operational efficiency, team development, and client satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Spa Manager
Amora Medical Spa
Houston, Texas
02.2021 - Current
- Successfully managed day-to-day operations of the medical spa, overseeing a team of spa professionals
- Developed and implemented effective marketing strategies, resulting in a 22% increase in client base
- Implemented customer service training programs, leading to improved customer satisfaction scores
- Managed inventory, vendor relationships, and streamlined supply chain processes to reduce costs
Warranty Manager
Nissan of Katy
Katy, Texas
04.2016 - 02.2018
- Coordinated and managed the end-to-end warranty process, ensuring accurate and timely submission of claims to manufacturers for reimbursement
- Collaborated with service advisors, technicians, and other department heads to investigate and resolve warranty-related issues
- Implemented and maintained efficient systems for tracking and managing warranty claims, resulting in reduction in processing time
- Oversaw warranty audits and implemented corrective actions to address any identified issues
Head Cashier
Momentum BMW
Houston, Texas
06.2010 - 07.2015
- Oversaw cash handling, reconciled daily transactions, and managed cashier team
- Provided excellent customer service, addressing customer inquiries and concerns
- Managed a team of cashiers, providing training, supervision, and support to maintain high levels of performance and customer service
- Resolved customer inquiries and concerns related to transactions, demonstrating excellent problem-solving and communication skills
- Conducted regular training sessions for cashiers on customer service, transaction processing, and company policies
Education
Houston Community College
Houston, TXSkills
- Medical Spa Management
- Customer Service
- Team Leadership
- Marketing and Promotion
- Inventory Management
- Vendor Relationship Management
- Budgeting and Cost Control
- Training and Development
- Cash Handling
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Medical Spa Manager
Amora Medical Spa
02.2021 - Current
Warranty Manager
Nissan of Katy
04.2016 - 02.2018
Head Cashier
Momentum BMW
06.2010 - 07.2015
Houston Community College