Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Reynolds

Dixon,IL

Summary

Administrative professional with experience in various systems and software. Proven track record in delivering exceptional customer service and resolving issues efficiently. Quick learner with a strong ability to adapt to new challenges and technologies.

Overview

11
11
years of professional experience

Work History

Maintenance Clerk

Republic Services
Rock Falls, Illinois
07.2024 - 07.2025
  • Maintained accurate records of maintenance requests and inventory levels.
  • Assisted in scheduling routine maintenance for equipment and vehicles.
  • Communicated effectively with technicians regarding maintenance updates and needs.
  • Followed safety protocols while performing cleaning and maintenance tasks.
  • Performed administrative tasks such as filing, and data entry.
  • Coordinated with vendors to ensure timely delivery of necessary materials.
  • Ordered parts and supplies for maintenance jobs.
  • Prepared detailed reports outlining completed projects or services rendered.
  • Created and maintained maintenance logs to track repairs and preventive maintenance schedules.
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.

Logistic Analyst

Republic Services
Rock Falls, Illinois
12.2022 - 07.2024
  • Analyzed logistics data to improve operational efficiency.
  • Developed transportation plans to optimize routes.
  • Managed communication between drivers and customers for efficient service.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Resolved issues and complaints from drivers and customers promptly.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.

Office Administrative Assistant

Moring Disposal
Rock Falls, Illinois
04.2016 - 12.2022
  • Supported customer service initiatives by addressing and resolving issues promptly.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Welcomed visitors, answered phone calls, responded to emails, and maintained front reception desk.
  • Entered data into company spreadsheets with high attention to detail.
  • Managed communications between drivers and customers for real-time updates.

Skip Tracer

Verifacts
Sterling, IL
06.2014 - 02.2016
  • Conducted thorough investigations to locate individuals using skip-tracing techniques.
  • Utilized various databases and tools to gather accurate information on subjects.
  • Analyzed and verified data from multiple sources to ensure reliability and completeness.
  • Documented findings and maintained detailed records of all investigations conducted.
  • Adhered to legal guidelines while conducting investigations for ethical compliance.
  • Used advanced skip tracing tools, internet databases and phone tools in order to locate customers.
  • Verified addresses, phone numbers and employment status of persons being located.
  • Provided guidance and advice on how best to proceed when attempting difficult locates.
  • Identified and tracked down individuals who have skipped out on financial obligations.
  • Contacted employers, banks, credit agencies, family members and other sources to locate debtors.

Education

High School Diploma -

Dixon High School
Dixon, IL
05-2006

Skills

  • Inventory management and parts ordering
  • Data entry and verification
  • Vendor coordination
  • Customer relationship management
  • Route optimization
  • Administrative support
  • Microsoft Excel proficiency
  • Spreadsheet management
  • Customer service and cash handling

Timeline

Maintenance Clerk

Republic Services
07.2024 - 07.2025

Logistic Analyst

Republic Services
12.2022 - 07.2024

Office Administrative Assistant

Moring Disposal
04.2016 - 12.2022

Skip Tracer

Verifacts
06.2014 - 02.2016

High School Diploma -

Dixon High School

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