Stephanie Rice
Towson,MD
Summary
- As the Operations Manager of multiple houses, I am responsible for the overall coordination and management of 12 property managers and the well-being of 65 clients. My role encompasses strategic planning, staff supervision, client relations, and operational optimization to ensure a safe, supportive, and effective recovery environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Strive
Baltimore, MD
08.2020 - Current
- Directly manage and mentor 12 property managers, providing guidance, support, and performance evaluations to ensure high standards of service delivery.
- Foster a collaborative and positive work environment, encouraging continuous professional development and team cohesion.
- Oversee the well-being and progress of 65 clients, ensuring their needs are met and they receive the necessary support and resources for their recovery journey.
- Implement and monitor individualized recovery plans, working closely with clients to track progress and address any issues promptly.
- Develop and enforce policies and procedures to maintain a safe, structured, and supportive environment across all recovery houses.
- Monitor and manage property maintenance, ensuring all facilities are well-maintained, safe, and in compliance with regulatory standards.
- Prepare and manage budgets for each property, ensuring financial resources are allocated efficiently and effectively.
- Identify cost-saving opportunities and implement strategies to optimize operational expenses without compromising quality of care.
- Ensure all recovery houses adhere to local, state, and federal regulations, maintaining necessary licenses and certifications.
- Compile and present regular reports on operational performance, client outcomes, and staff activities to senior management.
- Build and maintain relationships with external stakeholders, including healthcare providers, community organizations, and regulatory agencies.
- Represent the organization at community events, conferences, and meetings to promote the mission and services of the recovery houses.
- This role has honed my skills in leadership, strategic planning, and operational excellence, allowing me to make a meaningful impact on the lives of those in recovery and the dedicated staff supporting them.
Administrative Assistant
Maryland Live Casino
Hanover, MD
08.2022 - 08.2023
- Successfully streamlined communication channels between senior management and departmental staff, resulting in improved operational efficiency.
- Enhanced the training program for new managers, leading to quicker onboarding and higher competency levels.
- Contributed to accurate and timely financial reporting through diligent monitoring and management of daily receipts.
- Maintained high standards of contract management, ensuring compliance and accurate documentation.
- Analyzed data to identify trends and areas for improvement, providing actionable insights to management.
- Provided comprehensive training to newly appointed managers on essential computer systems, enhancing their organizational and record-keeping capabilities.
Addictions Counselor
Maryland Recovery Program
Bel Air, MD
10.2021 - 08.2022
- Led group therapy sessions, helping individuals identify their triggers and develop effective strategies for managing cravings and maintaining sobriety.
- Fostered a supportive and safe environment for clients to share experiences and build a sense of community.
- Maintained accurate and up-to-date records of client information, including diagnoses, treatments, goals, progress notes, and follow-up plans.
- Ensured compliance with confidentiality and privacy regulations in all client documentation.
- Conducted regular evaluations of client progress through standardized tests, interviews, and observational assessments.
- Adjusted treatment plans based on evaluation outcomes to meet the evolving needs of clients.
Intake Coordinator & Addiction Counselor
Hope's Horizon
Nottingham, MD
10.2018 - 10.2021
- Successfully managed multiple tasks and responsibilities, ensuring efficient and effective operations within the intake and outreach functions.
- Adapted quickly to evolving duties and organizational needs, contributing to a responsive and flexible work environment.
- Developed strong relationships with internal and external stakeholders, enhancing the facility's reputation and fostering positive customer relations.
- Coordinated the intake process for numerous clients, ensuring a smooth transition and positive initial experience with the organization.
- Engaged in outreach activities to raise awareness about the organization's services and attract potential clients.
- Represented the organization at community events, meetings, and other outreach opportunities to build connections and promote services.
Director of Operations
Maryland Recovery Home's
Baltimore, MD
05.2018 - 08.2020
- Successfully managed the operations of 7 recovery houses, ensuring high standards of care and support for 80 clients.
- Developed and implemented process improvements that enhanced operational efficiency and client outcomes.
- Provided effective leadership and development opportunities for 15 managers, resulting in a highly competent and motivated team.
- Fostered a positive and collaborative team environment through regular communication and team meetings.
- Collaborated with team members on various projects, ensuring effective coordination and completion of tasks.
- Delegated tasks as necessary, managing team expectations and ensuring accountability for timely and high-quality outcomes.
- Analyzed current operational processes and performance metrics to identify areas for improvement.
Education
Associate in Applied Science (A.A.S.): Behavioral Health -
Community College of Baltimore County
Essex, MDSkills
- Leadership & Supervision
- Client Relations & Support
- Operational Management
- Financial Oversight
- Compliance & Reporting
- Community & Stakeholder Engagement
- Senior Management Liaison
- Training and Development
Accomplishments
- Successfully streamlined communication channels between senior management and departmental staff, resulting in improved operational efficiency.
- Enhanced the training program for new managers, leading to quicker onboarding and higher competency levels.
- Contributed to accurate and timely financial reporting through diligent monitoring and management of daily receipts.
Certification
- Addiction Counselor Trainee
- Recovery Coach
- Ethics Coach
- Motivational Interviewing
Personal Information
- Launched and grew a crafting business specializing in handmade freshies, demonstrating innovative product design, strategic marketing, and personalized customer care.
- Achieved steady business growth and expanded market reach, reinforcing a commitment to making a meaningful difference while achieving business success.
References
- Toni Torsch - Daniel Carl Torsch Foundation, Non-Profit Director Collaborator & Friend, (443) 554-6150, dctfoundationinc@gmail.com
- Lynn Fowler - MHAA, Board Member Collaborator & Friend, (410) 591-9341, lynn2609@aol.com
Timeline
Administrative Assistant
Maryland Live Casino
08.2022 - 08.2023
Addictions Counselor
Maryland Recovery Program
10.2021 - 08.2022
Operations Manager
Strive
08.2020 - Current
Intake Coordinator & Addiction Counselor
Hope's Horizon
10.2018 - 10.2021
Director of Operations
Maryland Recovery Home's
05.2018 - 08.2020
Associate in Applied Science (A.A.S.): Behavioral Health -
Community College of Baltimore County