Stephanie Richards
Elmira,NY
Summary
Detail-oriented healthcare administrative professional with 10 years of experience in data entry, health information management, and outpatient services. Specializes in efficient data processing, navigating EHR systems, and overseeing front-desk operations. Known for strong multitasking skills and proficiency in medical software, ensuring reliability and accuracy in all administrative functions.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
OUTPATIENT ADMINISTRATIVE ASSISTANT
Arnot Ogden Medical Center
Elmira, NY
09.2021 - Current
- Served as primary point of reception for 50+ daily walk-in and scheduled patients by coordinating check-in and check-out, verifying insurance, and collecting co-pays to maximize service throughput
- Maintained front-desk flow during peak volume hours by prioritizing urgent arrivals, resolving scheduling conflicts, and minimizing wait time to maintain patient satisfaction scores above 94%
- Cross-checked previous visit data against current appointments by reconciling medications, diagnoses, and referrals to ensure care continuity and reduce administrative follow-up errors by 98%
- Managed and updated electronic health records in both eClinicalWorks and EPIC systems by uploading, labeling, inputting data, transcribing, and indexing documentation to support physician decision-making
- Facilitated transition from eClinicalWorks to EPIC by abstracting and transferring medical record data during off-hours to streamline implementation.
- Solely responsible for the integration of patient glucometer data in the endocrinology department by using 5 distinct software platforms and 10 connector types to ensure data accuracy prior to consultation
PHARMACY TECHNICIAN
Rite-Aid Pharmacy
Elmira, NY
02.2021 - 09.2021
- Monitored inventory and expiration dates on over 5,000 active SKUs by flagging low stock and expiring products, ensuring regulatory compliance and minimizing write-offs from expired inventory
- Entered patient and prescription data using NextGen pharmacy software by verifying details against provider instructions to support real-time eligibility checks and prompt medication release
- Fielded patient inquiries about medications, coverage, and pricing by explaining co-pay structures and clarifying drug interactions to resolve 90% of issues at point-of-service
- Fielded patient inquiries about medications, coverage, and pricing by explaining co-pay structures and clarifying drug interactions, successfully resolving 90% of issues at point-of-service
- Maintained sterile, orderly workspace by enforcing cleaning protocols and double-checking storage conditions, exceeding standards during compliance inspections
LEGAL SECRETARY
Law Office of Nancy Eraca
Elmira, NY
06.2015 - 01.2020
- Coordinated attorney-client communication by scheduling consultations, routing documents, and collaborating with court offices to ensure timely movement of ~125 cases
- Maintained and organized over 300 legal case files using both electronic and physical systems by applying structured taxonomy to ensure rapid access during court preparation and motion filing
- Handled intake of client documentation and court filings by applying attention to confidentiality and sensitive timelines to support successful court deadlines and minimize procedural missteps
- Managed intake of client documentation and court filings, maintaining confidentiality and adhering to sensitive timelines to meet court deadlines and reduce procedural errors
- Provided general office support, including supply ordering, reception, and calendar coordination, by managing daily operations to maintain a well-functioning small office legal environment
Education
Bachelor of Science - Biology
Commonwealth University (Mansfield University)
Mansfield, PA 08.2012 - 12.2017
Skills
- Typing proficiency (~80 WPM)
- Office/Healthcare administration
- Proofreading proficiency
- Task prioritization
- Workflow optimization
- Microsoft Suite
- Health information management
- Data validation techniques
- HIPAA compliance
- Database management
- Information security compliance
- EHR management
- Medical terminology
- EClinicalWorks
- EPIC
- NextGen
- Quick learner
- Technologically proficient
- Adaptable
- Responsible
Timeline
OUTPATIENT ADMINISTRATIVE ASSISTANT
Arnot Ogden Medical Center
09.2021 - Current
PHARMACY TECHNICIAN
Rite-Aid Pharmacy
02.2021 - 09.2021
LEGAL SECRETARY
Law Office of Nancy Eraca
06.2015 - 01.2020
Bachelor of Science - Biology
Commonwealth University (Mansfield University)
08.2012 - 12.2017