Stephanie Roberts
Westport
Summary
Experienced in managing daily office operations within a dental practice, overseeing staff members and ensuring efficient patient scheduling. Implemented inventory management systems for dental supplies and equipment, contributing to streamlined operations. Facilitated effective communication between patients, dentists, and insurance providers while maintaining compliance with health regulations. Developed staff training programs that enhanced teamwork and operational efficiency. Assisted the doctor when needed.
Overview
20
20
years of professional experience
Work History
Office Manager
Dr. John Santorella DDS
Norwalk
01.2011 - 04.2025
- Managed daily office operations for a dental practice with multiple staff members.
- Coordinated patient scheduling and maintained accurate appointment records.
- Oversaw inventory management for dental supplies and equipment.
- Assisted in staff training and development, promoting teamwork and efficiency.
- Organized patient files and ensured compliance with health regulations.
- Facilitated communication between patients, dentists, and insurance providers.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
Dental Assistant/Front Desk Receptionist
Dr. John Santorella DDS
Norwalk
11.2004 - 01.2011
- Sterilized dental instruments and maintained infection control protocols.
- Assisted the dentist during various dental procedures and surgeries.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Maintained inventory of dental supplies and placed orders as needed.
Education
General Studies
Norwalk Community College
Norwalk, CTSkills
- Office management
- Patient scheduling
- Inventory management
- Staff training
- Customer service
- Payment processing
- Communication skills
- Team building
- Conflict resolution
- Time management
- Data entry
Timeline
Office Manager
Dr. John Santorella DDS
01.2011 - 04.2025
Dental Assistant/Front Desk Receptionist
Dr. John Santorella DDS
11.2004 - 01.2011
General Studies
Norwalk Community College