Stephanie Robinson
Lynchburg,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Engagement Specialist -Customer Service
Startek USA
Denver, CO
06.2019 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Stock Room Associate - Cashier
JC Penny Co
Lynchburg, VA
10.2019 - 03.2021
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Processed returns, exchanges, and transfers in accordance with company policy.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Self Checkout Cashier - Sales Floor Associate
Target
Lynchburg, Virginia
11.2015 - 08.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided friendly customer service.
- Excelled in exceeding daily credit card application goals.
Education
Associate of Arts - Executive Secretarial
Delta School of Business And Technology
Alexandria, LA04-1989
Skills
- Brand Awareness
- Decision-Making
- Customer Service
- Internal Communications
- Problem-solving abilities
- Active Listening
- Multitasking
- Data Entry
- Attention to Detail
- Payment Processing
- Returns processing
- Payment Collection
- Drawer balancing
- Customer Assistance
- Cash Register Operation
- Proficient in several software applications
- Promotions and Advertising
Accomplishments
- Exceeded credit card application goals at both JC Penny and Target
- Recognized for getting 100% on CSAT on several calls during recent promotion
- Recognized for getting the most 10's on surveys during recent promotion
Timeline
Stock Room Associate - Cashier
JC Penny Co
10.2019 - 03.2021
Engagement Specialist -Customer Service
Startek USA
06.2019 - Current
Self Checkout Cashier - Sales Floor Associate
Target
11.2015 - 08.2020
Associate of Arts - Executive Secretarial
Delta School of Business And Technology
Similar Profiles
Marian DulaneyMarian Dulaney
Patient Care Coordinator at Startek USAPatient Care Coordinator at Startek USA
Nick NewtonNick Newton
Customer Care Representative at Startek USACustomer Care Representative at Startek USA
Dee AroraDee Arora
Senior Vice President & Executive Director at Startek USASenior Vice President & Executive Director at Startek USA
Katrina ReedKatrina Reed
Consumer Relations Representative at Startek USAConsumer Relations Representative at Startek USA
HYOBIN ANNHYOBIN ANN
Intern at Siemens Medical Solutions USA, Inc.Intern at Siemens Medical Solutions USA, Inc.