Stephanie Robinson
Boise,ID
Summary
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
7
7
years of professional experience
Work History
Production Supervisor
Saint Vincent de Paul
Boise
05.2024 - 01.2025
- Created detailed reports outlining progress on various projects.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Maintained accurate records of daily production activities.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
Phone Representative
All American Publishing
Boise
02.2023 - 04.2024
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
- Recognized potential sales opportunities using probing techniques during conversations with customers.
- Ensured that all customer requests were handled efficiently in accordance with company policies.
- Educated customers on product features and benefits while providing technical support as needed.
- Identified opportunities to upsell products or services when appropriate.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Reviewed daily reports for tracking performance metrics against goals set by management team.
Server
Applebee's Grill + Bar
Boise
05.2018 - 11.2021
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
GED -
University of Idaho
Pocatello, ID05-2005
Skills
- Time management
- Quality control
- Team building
- Performance monitoring
- Customer service
- Employee leadership
- Effective communication
- Problem solving
- Quality assurance
- Shift checklists
- Attention to detail
Timeline
Production Supervisor
Saint Vincent de Paul
05.2024 - 01.2025
Phone Representative
All American Publishing
02.2023 - 04.2024
Server
Applebee's Grill + Bar
05.2018 - 11.2021
GED -
University of Idaho
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