Stephanie Robinson
Amelia Court House,Virginia
Summary
Expert in focus groups, research methods, customer service, and finance, with a strong background in business administration. Proficient in Microsoft Office Suite, delivering high-quality administrative support and enhancing customer relations. Committed to driving organizational success through effective office management and strategic problem-solving. Seeking opportunities to leverage diverse skills in a growth-oriented environment.
Overview
23
23
years of professional experience
Work History
Executive Administrative Assistant
Virginia State University
Petersburg, Virginia
05.2017 - 12.2022
- Virginia State University Summer Institutes for Inspiring Superintendents and Principals years 2016-2019, Virginia State University Summer Institutes for Inspiring Teachers years 2016-2022 Council of Chief State School Officers annual meeting, State Superintendent meeting and event hosted by VSU, Virginia is for Learners Advisory Committee
- Lead Administrative Assistant for the Wallace Grant and SEED Grant, awarded a total amount of $5.17million dollars Managed the budgets for both and budget narrative.
- Executive Administrative Assistant III to the Associate Vice Provost (PI) Administrative Assistant to the Doctoral and Master Coordinator’s Administrative Assistant to the Director of (SCALE) Support Center Assisted with the Redesign of University Principal Preparation Programs
- Prepare Faculty A-21’s, Travel Authorizations and Travel Reimbursements
- Assisted with Department News Letter
- Recorded Meeting Minutes for all Grant and Department meetings
- Arranged correspondences to students, faculty, and staff as needed
- Maintain files for Doctoral Cohorts 6-20
- Prepare Applications for Advancement Cards
- Prepare Student’s Program of Study and Data Cards
- Place ticket orders for IT purposes, GCA, and Surplus
- Work in collaboration with the Graduate Admissions Department on Student applications and recruitment.
- Admissions to our Doctoral and Master’s Program Coordinator
- Create Requisitions and Purchase Orders using (eVA) Virginia’s Procurement system Planner and executor for all UPPI Grant events Regional & State.
Administrative Assistant III
Virginia State University
Petersburg, Virginia
08.2016 - 05.2017
- Provided administrative support to the Director of Academic Center of Excellence (ACE) and Vice President of Student Success and Engagement
- Developing letters, memorandum, presentations, newsletters, flyers, and other designs to promote the ACE programs we provided
- Assist with Social Media, made in and outgoing calls as needed
- Implementing program operational procedures
- Serves as liaison between Director of ACE and division supervisors/leads
- Record meeting minutes as needed
- Maintain departmental files
- Provides oversight and direction to Graduate Assistants assigned to reception/administrative area in ACE , Set performance expectations
- Providing training and direction to administrative staff and students
- Developed staff and faculty schedules to ensure coverage at all times
- Approved KRONOS and student timesheets
- Maintain electronic EWP files
- Assist with scheduling interviews and prepare personnel action forms necessary for recruitment process
- Prepare and process purchasing requisitions
- Track ACE Budget and oversees data collection systems
- Prepared eVA, P-Cards, and financial and travel request and reports.
Loan Officer III
Colonial Farm Credit
Mechanicsville, Virginia
07.2015 - 07.2016
- Adeptly handle administrative matters, Screening calls, managing calendars, and planning meetings, Making travel arrangements, composing documents and organizing offices for efficiency.
- Provide administrative support to the investment-banking group VP and five of her department directors.
- Tapped into the power of PeopleSoft CRM Analytics to track the effectiveness of leads, marketing initiatives and revenues.
- Generated reports that assisted upper management with decision making learned organizational processes, policies and procedures
- Answer multi-line telephones, promptly and courteously assisted clients and employees, Maintain calendars, coordinating extensive appointments, coordinates inventory orders, office supplies for all staff.
- Handles all media and public relation inquiries.
- Verifications of Employment, by fax, email, or over the phone.
- Preparing closing docs to have them shipped and files in the correct order.
Recruiting Officer
Adams & Garth Executive Staffing
Richmond, Virginia
11.2014 - 07.2015
- Recruiting, screening, assessing and onboarding process
- Ensure candidates are qualified to be hired and all required new paperwork is complete, Tax forms, payroll, W-2’s, Consent forms and provided pay cards
- Administered Drug test and results, Conducted interviews and providing a report on interview, Contacted local and non-local businesses for job opening and contracts
- Scheduled interviews with potential employee and business
- Greeted applicants in person and handle other administrative and miscellaneous duties as assigned.
Loan Coordinator
SunTrust Bank Inc.
Richmond, Virginia
05.2006 - 06.2014
- Process and analyzing Credit decisions using Richmond CRC software
- Processed diversified and emerging loan applications using the SBL Express web base system and ACAPS, Commercial Loan Origination system up to 2.5 million
- Processed renewals, reviews, reaffirmations and new request.
- Research and Screening loan packages for completeness using various systems such as Platform, Compass, and the Imaging System as gathering reports from Experian, Equifax, and OFAC database.
- Verifications of legal business names on the secretary of state websites.
- Performing excellent customer service and communication skills with the front office as well as wholesale lending underwriters.
- Cross Training, Conducting trainings and Demonstrations with co-workers, visiting associates and staff
- Responsible for problem solving and decision-making in a fast paced multi-task environment.
- Responsible for accounting, payment postings, online form questions, payment histories, and Extensions.
- Tracked all data collected, sent, received, and entered pertinent information.
- Scanned and converted all paper documents to electronic records for the tracking system.
- Sent loans to underwriting, closing, compliance department, and the Brokers.
- Ensured titles were clear to close and sufficient insurance coverage.
- Verified and validated all supporting income, assets, and liability documentation.
- Calculated and analyzed income structure prior to closing using tax returns, verification of employment, rent, mortgage, money received as gifts, deposits, 401k, sales of assets, bank statements, other real estate owned, & credit reports.
- Ordered payoffs, insurance binders, Titles, Subordinations.
DMV Coordinator/Teller
Vacap Federal Credit Union
Richmond, Virginia
08.2004 - 04.2006
- Open cash draws, counting down cash, and the Vault
- Handled all aspects of member services, greeting members, verifying account numbers, pass codes, and identifications ,Processed loan payments, cashed checks, opened new accounts, savings, checking, vacation, retirement individual accounts, and certificates of deposits.
- Sorted and handled all incoming and outgoing mail.
- Stocked money in the ATM and processing deposits
- Handled large amounts of money, distributing money to tellers as needed, Keeping records of shortages and overages weekly
- Verified all information for loans, mortgages and vehicles
- Verifying vehicle titles and proper documents were up to date and required state taxes paid.
- Demonstrated proficiencies with multiple phones lines, emails, fax, scan, file, database, spreadsheets, organized charts and company data reports using advanced Microsoft Excel & power point.
- Front desk reception within high volume environment.
- Helped secure the building by making sure the proper lights were on, proper doors were locked, opened and closed.
Teacher
The Goddard School
Midlothian, Virginia
05.2000 - 01.2004
- Prepared lesson plans weekly, Prepared daily information sheets for parents, informing them of their child's progress.
- Taught a class of 20
- Managed behavioral problems & disturbances by utilizing prescribed behavioral management techniques, crisis intervention, and restrictions.
- Daily logs of incident reports.
- Produced weekly, monthly, and quarterly reports.
- Used counseling & parenting skills to structure, coordinate daily living routines for each child, and provide quality life skills, cooking, and cleaning.
- Provided emotional support, physical & medical care, and daily medications when applicable.
- Prepared daily snacks and lunches.
- Sanitizing all classrooms, including toys and furniture at the end of each day.
- Communicated with parents or caregivers on a need to know basis, by phone, written letters, emails, or in person.
- Helped with front office duties such as, gathered, complied, and helped maintain Human Resource related records reflecting salary, increases, deductions, garnishments, hours worked, attendance, and benefits administration.
- Enrolling new children, taking payments and deposits, and performing all office accounting functions, including payroll, printed checks, and if needed bank deposits.
Education
Certificates - Time Management, Communicating Clearly and Effectively, Conflict Resolution and Negotiation, Team Building, Business Writing, Presentation Skills, Introduction to Business, Microsoft Word, Excel, Access, Power Point, Outlook, Banner, Personal Finance, Budget and Finance, Legal Issues, Customer Service Skills, Accounting, Credit Reports Business and Personal, Child Abuse and Neglect, CPR, epic pen, work and life balances
J Sargeant Reynolds Community College
Richmond, Virginia05.2006
Diploma -
Powhatan High School
Powhatan, Virginia06.2000
Skills
- SBL Express Web-base System
- ACAPS
- Novell
- Mainframe
- Compass
- E-port
- Experian
- CMT
- CLO
- Windows 13
- Microsoft Office Programs
- Power Point
- Excel
- Outlook
- Access
- Operating office equipment
- Copier
- Fax machine
- Printers
- Alphanumeric data entry
- 10 key
- Word processing
- eVa Virginia’s eProcurement Portal
- Banner
- Symplicity
- Planning and Executing business and Social events
Training
- Time Management
- Communicating Clearly and Effectively
- Conflict Resolution and Negotiation
- Team Building
- Business Writing
- Presentation Skills
- Introduction to Business
- Microsoft Word, Excel, Access, Power Point, Outlook
- Banner
- Personal Finance
- Budget and Finance
- Legal Issues
- Customer Service Skills
- Accounting
- Credit Reports Business and Personal
- Child Abuse and Neglect
- CPR
- Epic Pen
- Work and Life Balances
Personal Information
Title: Executive Assistant
Timeline
Executive Administrative Assistant
Virginia State University
05.2017 - 12.2022
Administrative Assistant III
Virginia State University
08.2016 - 05.2017
Loan Officer III
Colonial Farm Credit
07.2015 - 07.2016
Recruiting Officer
Adams & Garth Executive Staffing
11.2014 - 07.2015
Loan Coordinator
SunTrust Bank Inc.
05.2006 - 06.2014
DMV Coordinator/Teller
Vacap Federal Credit Union
08.2004 - 04.2006
Teacher
The Goddard School
05.2000 - 01.2004
Certificates - Time Management, Communicating Clearly and Effectively, Conflict Resolution and Negotiation, Team Building, Business Writing, Presentation Skills, Introduction to Business, Microsoft Word, Excel, Access, Power Point, Outlook, Banner, Personal Finance, Budget and Finance, Legal Issues, Customer Service Skills, Accounting, Credit Reports Business and Personal, Child Abuse and Neglect, CPR, epic pen, work and life balances
J Sargeant Reynolds Community College
Diploma -
Powhatan High School