Stephanie Rodriguez
Duluth,GA
Summary
Customer-focused leader with a proven track record of enhancing operational efficiency, improving customer satisfaction, and strengthening team performance in high-volume retail environments. Recognized for blending analytical problem-solving with exceptional communication and coaching skills. Adept at leading teams, resolving customer conflicts, and implementing strategies that drive both customer loyalty and operational excellence. Committed to creating safe, welcoming, and productive store environments that elevate the overall customer experience.
Overview
5
5
years of professional experience
Work History
Asset Protection Specialist
The Home Depot
Atlanta, GA
03.2024 - Current
- Led external theft investigations resulting in 113 apprehensions YTD, averaging 2.69 apprehensions per 40 hours over 43+ consecutive weeks.
- Conducted internal investigations driving a $450 increase in internal case value, averaging $554 per case; 12 cases closed YTD.
- Reduced store shrink by 54 basis points vLY through proactive coaching, operational audits, and increased usage of the Theft Input Portal.
- Organized APS blitzes by analyzing district needs and conducting time/day trend assessments to maximize external productivity across stores.
- Participated in multiple Shrink Focus Walks and spent time with several Store Managers (SMs) and Assistant Store Managers (ASMs) to deepen business understanding and align asset protection efforts with operational priorities.
- Partnered with leadership to improve OSHA and environmental compliance, strengthening safety culture across the store.
- Drafted detailed case reports used in both criminal prosecution and internal disciplinary processes.
- Improved relationships with local law enforcement, leading to faster incident response times and increased apprehensions.
- Played a key role in training over 50% of the APS team, with ongoing weekly development sessions.
- Participated in hiring process for APS team members; 3 selected candidates have since joined the team.
- Led and organized support teams for inventory days, streamlining task delegation to ensure accurate and efficient inventory execution.
Front End Supervisor
The Home Depot
Suwanee, GA
04.2022 - 03.2024
- Managed daily front-end operations, overseeing a team of 20+ associates.
- Trained cashiers/associates in customer service, conflict resolution, and loss prevention awareness, contributing to an increase in transaction accuracy.
- Consistently ranked in the top stores in the region for customer satisfaction.
- Led team meetings to communicate updates and improve service strategies.
- Delegated work to cashiers/associates based on shift requirements, individual strengths and unique training.
- Assisted management team in developing operational strategies that improved overall store performance.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Mentored and developed team weekly to improve talent along the front end.
Customer Service / Sales Representative
GranQuartz
Suwanee, GA
07.2020 - 05.2023
- Exceeded monthly sales targets by an average of 15%, specializing in technical product knowledge and upselling solutions.
- Resolved complex customer issues with a 98% satisfaction rate, helping retain key accounts.
- Maintained up-to-date knowledge of industry trends and product offerings.
- Developed strong relationships with clients to enhance customer loyalty efforts.
- Analyzed trends in consumer behavior and preferences.
- Recruited, hired and trained new hires to optimize profitability.
Education
Psychology
Georgia State University
Atlanta, GA07.2022
Skills
Leadership Operations Risk Mitigation Customer Satisfaction
Timeline
Asset Protection Specialist
The Home Depot
03.2024 - Current
Front End Supervisor
The Home Depot
04.2022 - 03.2024
Customer Service / Sales Representative
GranQuartz
07.2020 - 05.2023
Psychology
Georgia State University