Stephanie Rodriguez

• Coordinated patient referrals, ensuring timely communication between providers and patients.
• Managed urgent referrals, contacting patients to secure expedited appointments.
• Coordinate behavioral health referrals for internal providers,

ensuring timely access to care.

• Coordinated scheduling and referral workflows for cataract

surgeries across multiple providers

• Respond to provider and patient in-basket messages to resolve referral, scheduling, and authorization issues.
• Prepare Good Faith Estimates for self-pay patients in compliance with regulations.
• Engaged with patients to clarify scheduling details, outline financial responsibilities, and confirm insurance benefits.

• Assisted patients with check-in and check-out processes while collecting and posting payments. Scheduled, rescheduled, and confirmed appointments. Supported patient flow to improve service delivery.
• Handled incoming calls across multiple lines to ensure timely message triage and communication.
• Executed insurance verification and billing processes to ensure accurate claims submission.
• Managed patient referral process to ensure timely appointment arrangements.
• Performing Threshold, Steadfast, Ptosis Visual Field Testing.
• Optic Nerve, Macula, 21 Line, OCT Testing, and Auto-

Refractions when needed Pachymetry.

• Rooming patient, review allergies, medication, health history.
• Researching referral, and optical rx for each patient.

• Assisted with patient check-in and check-out processes. Facilitated collection and posting of payments. Supported administrative tasks to enhance patient flow.
• Coordinated appointment scheduling and rescheduling activities. Confirmed appointments with patients. Assisted in maintaining organized appointment records.
• Assisted in verifying insurance coverage for patients.
• Managed multiple phone lines to facilitate patient communication. Collected triage messages to prioritize patient needs. Provided referrals to specialist providers for enhanced patient care.

• Oversaw patient check-in and check-out processes while coordinating appointment scheduling.
• Assisted with medical records management, ensuring accuracy and compliance with regulations.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Assisted in verifying insurance coverage for clients. Supported team in processing insurance claims efficiently.