Stephanie Rodriguez
Aurora,CO
Summary
Lead physical security operations across seven corporate sites supporting 12,000 employees and contractors, supervising and scheduling 30+ officers across multiple shifts. Coordinate incident response and escalation with internal teams and law enforcement, while analyzing incident trends to improve operations, strengthen response workflows, and maintain a secure environment
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Physical Security Supervisor
Charter Communications
12.2021 - Current
- Lead multi site security operations across seven corporate locations supporting a large employee population
- Serve as primary coordination point during incidents managing escalation communication and response
- Coordinate with recruiters to schedule interviews and participate in candidate interviews to support hiring decisions
- Maintain situational awareness and ensure accurate reporting and documentation of security events
- Support development and refinement of response workflows and escalation procedures
- Investigate weekly anomaly reports of over 1,000 badge scans by analyzing access activity, Salient CCTV footage review, reader data, and Envoy records, identifying potential unauthorized access and improving overall compliance and risk awareness
- Collaborate with HR Legal Facilities and law enforcement during incident response
- Track response timelines and incident trends to improve operational effectiveness
- Oversee vendor coordination and ensure adherence to security standards
- Assist with building and incorporating emergency procedures and operational documentation dignitaries.
Corporate Physical Security Officer II
Charter Communications
09.2018 - 12.2021
- Supported multi-building patrol operations, monitoring access points, CCTV feeds, and incident response logs.
- Conducted internal investigations and collaborated with management to resolve security breaches.
- Trained in active threat, workplace violence, and evacuation procedures for large corporate campuses.
Registration & Scheduling Specialist
The Medical Center of Aurora
02.2018 - 08.2018
- Provided excellent customer service by facilitating scheduling and pre-registration processes efficiently.
- Managed patient orders for successful processing and scheduling of exams.
- Scheduled and pre-registered inpatient admissions, outpatient visits, procedures, and appointments.
- Verified insurance eligibility and ensured financial clearance for patients.
Martial Arts Instructor
Jones Martial Arts
07.2012 - 07.2018
- Developed specialized programs to engage students and enhance learning outcomes.
- Adapted curriculum to support students with special needs, focusing on instructional techniques.
- Demonstrated leadership and sportsmanship as a role model within the community.
- Managed client payments and provided effective communication strategies for organizational changes.
Customer Service Agent
Alamo Rentals
10.2016 - 10.2017
- Greeted and assisted clients while managing accounts and company property.
- Conducted daily inventory control and maintained product management standards.
- Negotiated and handled special requests from clients and team members.
- Upheld high levels of customer service to enhance client satisfaction.
Shift Supervisor
Starbucks
04.2013 - 05.2015
- Supervised daily operations, including inventory management and shipment logistics.
- Ensured high customer satisfaction through effective service delivery.
- Managed daily business transactions to uphold financial accountability.
Education
Diploma -
Gateway High School
Aurora, COSkills
- Enterprise Physical Security Program Management
- Risk & Threat Assessments Vulnerability Analysis
- Security Systems Integration (Access Control, CCTV, IDS)
- Executive Protection & Corporate Event Security
- Emergency Response & Crisis Management
- Law Enforcement Liaison Incident Coordination
- Policy Development & Governance
- Leadership Training Team Development
- Staff management
- Team leadership
- Staff hiring
Certification
- Threat Evaluation & Reporting Overview – U.S. Department of Homeland Security (Completed May 2025)
- CPR Certified – Current
Timeline
Corporate Physical Security Supervisor
Charter Communications
12.2021 - Current
Corporate Physical Security Officer II
Charter Communications
09.2018 - 12.2021
Registration & Scheduling Specialist
The Medical Center of Aurora
02.2018 - 08.2018
Customer Service Agent
Alamo Rentals
10.2016 - 10.2017
Shift Supervisor
Starbucks
04.2013 - 05.2015
Martial Arts Instructor
Jones Martial Arts
07.2012 - 07.2018
Diploma -
Gateway High School